Marina Felix | Page 87

"Dirito Brother’s in walnut creek is great Great and quick service. Thank you Dirito Brother’s employees, you guys are the best and my only place I shop for cars! Thank you again. Great and quick service. Thank you Dirito Brother’s employees, you guys are the best and my only place I shop for cars! Thank you again. More

by zengy08 Verified Customer Verified Customer

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From start to end the customer service received from VW Dirito Brothers was top notch! I was assisted by Marina and her knowledge and warm demeanor made me feel comfortable in leaving my vehicle for the da Dirito Brothers was top notch! I was assisted by Marina and her knowledge and warm demeanor made me feel comfortable in leaving my vehicle for the day for a recall repair. More

by REBES22 Verified Customer Verified Customer

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Marina was very helpful and kept me up to date throughout the process. She responded to all my questions and was always very quick to respond if I had to leave a message. the process. She responded to all my questions and was always very quick to respond if I had to leave a message. More

by JILLEVANS579 Verified Customer Verified Customer

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AMAZING!! My first call to service was horrible. Then, a friend told me to call back and ask for Marina, so I did and everything changed. She was so helpful and My first call to service was horrible. Then, a friend told me to call back and ask for Marina, so I did and everything changed. She was so helpful and sweet! She got the job done on time and relieved all my stress. This is the kind of Service Advisor people want to deal with. Not grumpy ones who will not even try to work with you like my first call in. Thank you Don and Ron for getting this girl! She is a GEM! More

by MONICARJAHN Verified Customer Verified Customer

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Great experience dealing with Gus and the team I have recently moved to the area and needed to buy a car quickly for myself and my family. I had already had some bad experience with some local used I have recently moved to the area and needed to buy a car quickly for myself and my family. I had already had some bad experience with some local used car dealers who were trying to sell me a vehicle and had not opened up to the fact that it had structural damage (logged on the service history), as well as pestering me with calls five times a day. This lead me to walking in to the Dirito Brothers VW garage over the road from where I was staying. Gus and the team were instantly welcoming to myself and my young son, and demonstrated a welcoming and hospitable approach. I was there for over three hours and ended up buying a certified used VW Tiguan. The whole experience from reviewing what was in their lot to signing the contract was professionally run, and so has the aftercare for any minor work required to the vehicle by their service department (Marina). All in all a great experience, and I would certainly look to go back to Dirito Brothers VW in future if I look to purchase a new vehicle. More

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Service Representative was honest, courteous and professional. The repair process was explained in detail. Repairs were made and my vehicle was delivered on time. I will be definitely return as a r professional. The repair process was explained in detail. Repairs were made and my vehicle was delivered on time. I will be definitely return as a repeat customer. More

by DANIEL.ORDONIO Verified Customer Verified Customer

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Simple and easy process Thank you Marina for demonstrating professionalism and kindness. Also I appreciate the shuttle services. I was able to get to and from work without an Thank you Marina for demonstrating professionalism and kindness. Also I appreciate the shuttle services. I was able to get to and from work without any unnecessary stress. More

by SHANEEPRIMUS Verified Customer Verified Customer

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Just a follow-up visit Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a rental. More

by Michael Easker Verified Customer Verified Customer

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quick turn around time The appointment process was easy, they were able to get me in in a timely manner and when it was convenient for me and the turn around time was quick. The appointment process was easy, they were able to get me in in a timely manner and when it was convenient for me and the turn around time was quick. More

by SHORTEE1963 Verified Customer Verified Customer

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Oil Change and First Year Evaluations All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car c All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car check covered by the mechanics under my lease service contract. More

by cinmohn Verified Customer Verified Customer

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