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Marina Felix
Marina Felix | Page 87
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
933 Reviews
Industry Experience
27 yrs
Languages Spoken
English
Spanish
933 Reviews
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933 Reviews of Marina Felix
February 29, 2020
Excellent Service After having a horrible experience at a different dealership, I contacted Dirito VW and spoke to Marina. She listened to my issues and worked to resol After having a horrible experience at a different dealership, I contacted Dirito VW and spoke to Marina. She listened to my issues and worked to resolve. Her professionalism and care for customers were apparent from the beginning and after resolving my repairs, I am a happy customer again. Thank you Marina! More
by dmaga
Verified Customer
February 26, 2020
Smooth Marina was a pleasure to work with. From the initial emails to set up the apt all the way through to picking up the vehicle she was a pro!! Marina was a pleasure to work with. From the initial emails to set up the apt all the way through to picking up the vehicle she was a pro!! More
by none
February 25, 2020
I came in for a warranty repair on my 2018 Atlas. The fuel door would not open. They made a temporary fix. The new parts were ordered and installed quickly and service was great. fuel door would not open. They made a temporary fix. The new parts were ordered and installed quickly and service was great. More
by david
February 23, 2020
Marina was excellent. I asked her to show me how my L headlight fell out. She brought a flashlight and opened the hood. With the light, she pointed the permanent parts of the vehicle where the assembly f headlight fell out. She brought a flashlight and opened the hood. With the light, she pointed the permanent parts of the vehicle where the assembly fits and demonstrated to me how the headlight is attached. By not following that procedure, she explained that the light would not be secured, which is the most likely reason for the fall out. Her presentation clearly answered my concern. Thank you. More
by CCSGRAMA
February 18, 2020
60 k mile service Work was completed on time, what was done to my car as part of the service was explained to me. Cost was exactly as agreed. Shuttle took me to work Work was completed on time, what was done to my car as part of the service was explained to me. Cost was exactly as agreed. Shuttle took me to work in the morning and picked me up in the afternoon. Overall, a pleasant experience. Thank you. More
by ROBERT.MULLER
Other Employees Tagged: Augusto”Gus The Bus” Davila , Leon the shuttle driver was professional/pleasant as well.
February 15, 2020
Marina was very very friendly, efficient and accommodating. I needed my car done at a certain time and she made it happen. The shuttle service was great too. accommodating. I needed my car done at a certain time and she made it happen. The shuttle service was great too. More
by CAR9597
February 14, 2020
The friendly service and comfortable environment ensured a pleasant experience during my recent visit. Their projected time for the completed service was accurate and I feel confident that their competent t a pleasant experience during my recent visit. Their projected time for the completed service was accurate and I feel confident that their competent technicians performed a quality inspection. More
by vonhoff3
Other Employees Tagged: Diego Soto
February 13, 2020
40K Mile Service I took my car in for its 40,000 mile service and Marina was great to work with. She double checked my care package before quoting me for the service a I took my car in for its 40,000 mile service and Marina was great to work with. She double checked my care package before quoting me for the service and answered all the questions and concerns I had involving my brake pads (which ended up being perfectly fine!). I love the friendliness of the Walnut Creek VW team. Keep up the great work! More
by MS.CDUHAIME
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