Mario Adams | Page 20

2013 Jeep Wrangler My husband and I drove 90 miles to check out a 2013 Jeep Wrangler Unlimited, Sahara Edition, at Criswell Chevrolet in Gaithersburg. Mario was our sale My husband and I drove 90 miles to check out a 2013 Jeep Wrangler Unlimited, Sahara Edition, at Criswell Chevrolet in Gaithersburg. Mario was our salesman, and all communications with him before and after purchase were extremely professional and personable. He went above and beyond working with us. After driving the Jeep home and finding a crack in the spare tire mount, the dealership paid for its replacement and shipment to our home. Mario continued to follow up with us, making sure we were happy with our purchase. I can’t recommemd Mario highly enough! I’ve never been happier with a vehicle than I am with this awesome Wrangler! More

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Best buying experience Mario was very professional. He told me everything I wanted to know about the car. He was responsive to my inquiries even after I had the car for week Mario was very professional. He told me everything I wanted to know about the car. He was responsive to my inquiries even after I had the car for weeks already. To me that is a sign of good dealership. More

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Out of State Purchase I was in the market for a used vehicle. I'm VERY picky when it comes to my vehicles. I found one I liked but it happened to be out of state, about 3 I was in the market for a used vehicle. I'm VERY picky when it comes to my vehicles. I found one I liked but it happened to be out of state, about 3 and a half hours away. I was doubtful I would seriously consider buying a vehicle that far away. However, I inquired about the vehicle and was contacted within the hour by Mario Adams. Since I couldn't really see or drive the truck I was interested in Mario assured me it was in basically flawless condition. I am one of "those" people when it comes to purchasing something as expensive as a vehicle and I drive a hard bargain and try to look out for my best interests financially, as anyone would. Sometimes my ways can be met with dissatisfaction by people in the service industry. Let me tell you, this was absolutely NOT the case with Mario. Mario is the true embodiment of the word "professional". He is extremely attentive to your needs and potential worries and treats you with the utmost respect as a customer. He maintained contact with me through my busy days in working with me to get the deal I wanted. I'm pretty sure he knew I wanted the vehicle and he went above and beyond for me to get me in it. When I arrived at the dealership after the long 3 and a half hour drive Mario was the first one at the door to greet me and made me feel welcomed. His description of the truck could not have been more spot on. I was more than satisfied. So, at that point I was thinking the fun part was over now that I have seen and driven the vehicle and agreed to purchase it. I was dreading doing the "business" part of it with all of the signing, offers and warranties etc. To my surprise even that part was smooth sailing and was done in minutes. Rob in the finance department was great as well and had everything all lined up for me and ready to go. Before I even got out of the financial office Mario had already lined up the return of my rental car rather than me having to drop it off a few miles down the road and get a ride back. Just another hassle I didn't have to even think about. I was in and out with a new truck in no time. It was honestly the best purchasing experience I have ever had from everyone over at Criswell, especially Mario. I will recommend to all of my friends and family if they are looking for a vehicle, regardless how far away, take a look at Criswell and give Mario Adams a call. Nowadays, I've noticed respect is lacking in most customer service oriented personnel I deal with. My experience with Mario was refreshing because it gave me that "old school" feel where you feel valued and appreciated as a customer and not just another person to get a sale or commission, you could tell he really takes pride in his work and his word. I'm pretty sure this will not be my last business transaction with Mario. I couldn't be happier with my entire experience. My only recommendation is if you are on the fence, take a look over at Criswell and give Mario a call. You will see what I am talking about for yourself. More

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Courteous, friendly and knowledgeable assistance After visiting 3 other dealerships, I met with Mario Adams at Criswell and found in him a salesman who was extremely courteous, listened to my needs a After visiting 3 other dealerships, I met with Mario Adams at Criswell and found in him a salesman who was extremely courteous, listened to my needs and was knowledgeable of his product. Mario did not try to steer me to a vehicle I was not interested in but still had to work hard for the sale as I had numerous questions and concerns. Most importantly, following the sale, each time I came to the dealership with a question about the car, he treated me as if it was my first visit. An exceptional salesman from my perspective. More

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