Mario Maimone | Page 10

Work is done as quickly as possible. Waiting area is clean.If you are waiting, someone lets you know how much longer it will be. clean.If you are waiting, someone lets you know how much longer it will be. More

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I have gone out of my way for the suburb service I receive from Patrick's , Sales team and service is great. It's a one stop shop, and the quality of the work is 100 percent, I have never had to repea receive from Patrick's , Sales team and service is great. It's a one stop shop, and the quality of the work is 100 percent, I have never had to repeat a service repair, because it was done right the first time. they take great pride in the quality of there work start to finish. More

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I have never been a "Dealership" customer. My used purchases in the past were from small retail establishments. As far as service is concerned, I've always preferred to either do it myself or de used purchases in the past were from small retail establishments. As far as service is concerned, I've always preferred to either do it myself or deal with a smaller shop. In the past I've never been at all satisfied with the service department of ANY dealership. That has now changed. It is do primarily to one particular individual in the (of all places) service department. I had never met Mario before coming to Patrick yet he treated me like a family member from the very first meeting. It didn't feel phoney, faked or insincere in any way. He was genuinely committed to my being totally satisfied with his small part of (as he put it) "The Total Patrick Experience". Mario is an excellent asset to your organization and I felt compelled to let someone know about it. More

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I've always had great service in a timely fashion from the service people at Patrick. The guys are all very respectful and courteous. We have purchased all of our cars there. I wouldn't think of going any the service people at Patrick. The guys are all very respectful and courteous. We have purchased all of our cars there. I wouldn't think of going anywhere else. I recommend them to all my friends and family. More

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My experience with Patrick has been for over 30 years, when I shop for a car they are the only place I go to because of how well I am treated and not preasured. I take all my service to be done because t when I shop for a car they are the only place I go to because of how well I am treated and not preasured. I take all my service to be done because they only do what is needed and do not try to sell you service that is not needed. I even bought my daughters used car there which was also a great experience. When ever I hear someone needing a car I always tell them to go to Patrick. Everyone is very friendly and the service staff gets you in and out as fast as they can, plus the accomendations to wait for your service to be done is so relaxing. Patrick does not preasure you when buying a car like other dealerships. More

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This dealership is exceptionally professional and thorough. The counseling at the time of purchase regarding service, paperwork, warranties, available service contracts, etc. are unique in my experi thorough. The counseling at the time of purchase regarding service, paperwork, warranties, available service contracts, etc. are unique in my experience. The dealership offers a seminar monthly to new owners to familiarize them with available services in the dealership, care for their new car, shuttle and rental car services, recommended maintenance schedules, etc., which is very informative and effective. The dealership clearly values its relationship to its customers and goes the extra mile in assuring the quality of that relationship. I would highly recommend this dealership to any potential purchaser. More

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Eight years ago I purchased a new SUV from Patrick Buick GMC. I will admit, I was skeptical at first. I believe that back in the 90's I had a bad experience with being pressured to buy. Well, that has b GMC. I will admit, I was skeptical at first. I believe that back in the 90's I had a bad experience with being pressured to buy. Well, that has been erased! In 2003, I purchased a new GMC Envoy XL from Patrick Buick GMC. I feel like I'm the happiest SUV owner on the road. Not only am I EXTREMELY ecstatic with my SUV of choice, but getting it serviced has been a breeze. Patrick Buick GMC has performed 98% of my services and I've ONLY had positive experiences. They are extremely friendly and I really couldn't ask for more fairness. When I have questions, they answer them immediately. If I don't understand or feel something may not be right, they listen to me and address the issue. The lines of communications are wide open all day long. I've even called my service consultants when I was 400 miles away for advice and faxed car documents for their review/opinion. They were happy to help me and gave great advice. I'm known to keep my cars for long periods of time (i.e., decades). I look forward to continuing my service relationship with Patrick Buick GMC. If I'm still in the area, I would definitely purchase from them again and I would recommend both their sales and service departments to others. On a side-note, one item the I'll always remember was a meeting held for new car/SUV owners. Both sales and service consultants were on-hand for a 2-hour evening meeting that gave owners service tips about their new wheels. One item they stated was, "if you don't have a factory installed remote car starter, don't ad one. It could cause major problems." I'm so glad they told me and never added one. I know others who added them in the aftermarket and it's just been one headache after another. OK -- I think you got the point. I LOVE my dealer -- both service and sales and I would highly recommend Patrick Buick GMC to the world. Happy Driving, Melanie More

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Bottom line we keep coming to Patrick because of Mario! He has always been friendly and takes time to make sure he understands completely what our concerns are with any vehicle. He makes sure things are d He has always been friendly and takes time to make sure he understands completely what our concerns are with any vehicle. He makes sure things are done right and we are satisfied. I have responded to several surveys where such customer service is not so good. The place is only as good as your service department, and Mario knows that! More

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I needed service on my vehicle - which I did not purchase from Patrick - and they quoted me a fair price. They did a great job and the car was ready the same day. I was impressed with their friendliness an from Patrick - and they quoted me a fair price. They did a great job and the car was ready the same day. I was impressed with their friendliness and especially the cleanliness of their service bays. They were spotless! If they put that much effort into keeping a great showroom and service bay, they must put a lot of effort into great service. More

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Purchased 2008 GMC Acadia from Patrick. Sales people were great. No pressure. Have had the vehicle serviced at Patrick. Outstanding work. The people are great. They are very honest and fair. Delae were great. No pressure. Have had the vehicle serviced at Patrick. Outstanding work. The people are great. They are very honest and fair. Delaership is visually impressive. Would absolutely recommend Patrick Buick GMC to family and friends. More

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