Mark Pennella

Right from the start new car care seminar Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informa Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informative on what needs to be done to get a long and pleasurable usage from your new car. More

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Pleasant Experience Every time I purchase a vehicle at Patrick,I am treated with respect, The personal are always courteous and professional.When asked a question they ar Every time I purchase a vehicle at Patrick,I am treated with respect, The personal are always courteous and professional.When asked a question they are very knowledgeable and helpful. More

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Warranty Work NYS Inspection Andrew met me as I pulled in for my appointment and was very friendly and courteous. wrote up my service work sheet and asked if there was anything el Andrew met me as I pulled in for my appointment and was very friendly and courteous. wrote up my service work sheet and asked if there was anything else I needed done. After filling out the work order he directed me to the waiting area. He stopped by in a while and told me the Inspection was done and they were starting on the warranty work. He kept me informed of the whole job during the process More

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New Lease Another excellent deal with Patrick's. Had the vehicle I picked out ready on time and salesman was very helpful, going all over the details of the ope Another excellent deal with Patrick's. Had the vehicle I picked out ready on time and salesman was very helpful, going all over the details of the operation of the different perks the car had. Financial service was done at outstanding speed and I was on the road with my new vehicle with in an hour More

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I will be back for future purchases I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for nothing - absolutely fantastic experience buying a GMC Terrain. I looked at reviews and decided I would ask for Mark Houser. He was available and we (wife) met with him. He has complete product knowledge and since my last new car purchase was in 2004 (another reason to stay with GM -they last) he helped me in the transition to the plethora of electronics in new cars. In short, he managed to get an old guy into a new car. I would be remiss not to recognize the wonderful assistance provided by Mark's GM Sales Manager Tony Coleman - an absolute gentleman. Together, these men helped us navigate the system of purchasing a new vehicle - took care of EVERYTHING and followed through completely on everything. Additionally, I have a veteran friend who had a negative experience with a different dealer and I asked Tony for his guidance in problem solving. He provided the background and resolution for my friend to follow. As my friend struggles with some challenges I asked Tony if he would work with him on his next purchase of a vehicle. He said it would be his pleasure, apologized for the difficulty my friend experienced - at a completely different dealer - and I have provided my acquaintance with the information he needs. I have every confidence he will be authoring a similar review when he purchases his next vehicle. Potential customers need to know "service" is not a word tossed about lightly - it is demonstrated from the top down. Specifically, after purchasing a vehicle from Patrick GMC-Buick, they will receive an invitation to sign up for an evening with the team. Their VP Mark Pennella welcomes attendees and shares his passionate view of all things their customers will enjoy - post purchase. Assembled with him are his management team and representatives of each job description that makes it happen (technicians, admin, collision, etc). The best part is all employees have heard their VP set expectations so there is no question of their responsibilities - and quite honestly the empowerment this extends to each member of the Patrick team. Following this customers go into the repair area (spotless) and a technician is standing next to an identical vehicle each customer purchased. We then met with the service technician who answered any questions we had - this was very helpful. Before leaving we were provided with a gift bag with GMC products we can use for our vehicles. I should add beverages and snacks were available throughout the evening. It has been about a year since the purchase so I can attest you are not forgotten after the sale. We receive emails and mailings about the free service updates we need for our vehicle. Appointments are scheduled with our convenience in mind and once again - nothing short of incredible service is provided. They walk the talk. I no longer have to concern myself with where and whom I will be purchasing my next car. More

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Excellant service very friendly and knowledgable staff Had oil changed, 27 point inspection , tires rotated and a NY state inspection. Was easy to make an appointment and was greeted immediately upon arriv Had oil changed, 27 point inspection , tires rotated and a NY state inspection. Was easy to make an appointment and was greeted immediately upon arriving. All work was completed in a professional manner and very quickly. I have always taken my vehicles to Patrick's for service and have grown used to the excellant service and treatment I receive. More

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I have purchased many cars from Patrick over the years and the friendly almost family attitude of the employees always keeps me coming back for my next vehicle. The cleanliness of the facility, the immedi and the friendly almost family attitude of the employees always keeps me coming back for my next vehicle. The cleanliness of the facility, the immediate service as well as the professionalism of all staff makes this dealership in my opinion the top in this area! More

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I found the employees to be helpful, and the experience to be a positive one. It is one of the most beautiful showrooms I have seen, and I love my Buick Lacrosse. If you haven't had the chance to drive o to be a positive one. It is one of the most beautiful showrooms I have seen, and I love my Buick Lacrosse. If you haven't had the chance to drive one, I recommend Patrick Buick as the place to go to experience these great new cars. More

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Best Dealer in Upstate NY!!!! Amazing facility, great customer service and people. Honest and upfront, hassle free. I have bought at least 10+ vehicles there in the last 15 years and referred many new an customer service and people. Honest and upfront, hassle free. I have bought at least 10+ vehicles there in the last 15 years and referred many new and now happy customers to them. Service and body shop are the best. More

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As soon as I walked in I saw all the sales people but no one rushed at me, I took my time and walsked around and spoke to Mark who I had met many years ago when they were at original location and he remembe one rushed at me, I took my time and walsked around and spoke to Mark who I had met many years ago when they were at original location and he remembered me, WOW that made me feel important. Mark dealt with me as if we have been freinds for years. He then walked to a the F&I dept were Dave rememered me as well. AMAZING. As we walked the lot and saw that all the prices were marked on the rearveiw mirror, I did not need to ask many questions, all the info of the cars were on the side windows. I checked many of the prices to other dealers with same or close to the same car and found that the prices were outstanding and affordable. I will be dealing with Patrick Buick GMC. Overall felt no presure and did not get any what if's. I took a look at th rest of there shop andcollision dept, very impressed, how clean and orginized it appeared. More

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