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Mario Najera

Overview Reviews (48) Inventory (301)

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Mario Najera

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Mario Najera

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.8

48 Reviews

Overview Reviews (48) Inventory (301)

Dealership Experience

9 mos

Industry Experience

4 yrs, 5 mos

Languages Spoken

English

Spanish

4.8

48 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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48 Reviews of Mario Najera

May 05, 2024

Dealership Rating

Employee Rating

I found scratches on my console (passenger side). Vehicle is only 6 mos old. Not happy! Vehicle is only 6 mos old. Not happy! More

by EMDEX001

Verified Customer

Recommend Dealer

Helpful 0

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May 04, 2024

Dealership Rating

Employee Rating

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

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May 02, 2024

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Mario Majera it was awesome . His service and his attention since I arrived was amazing. His service and his attention since I arrived was amazing. More

by ARELAURA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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April 20, 2024

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Employee Rating

Great service and warranty! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! More

by lawrence.jacobs65

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

Helpful 0

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Apr 23, 2024 -

Burnsville Toyota responded

Lawrence, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 18, 2024

Dealership Rating

Employee Rating

The service was good and quick . Thought I was gonna stay long but it took less than an hour regardless of the line Thought I was gonna stay long but it took less than an hour regardless of the line More

by BRITNEYBOSIRE2016

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

Helpful 0

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Apr 22, 2024 -

Burnsville Toyota responded

Britney, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 13, 2024

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Employee Rating

it is good place for service, I like waiting area, it is comfortable .and you feel relaxed. comfortable .and you feel relaxed. More

by shakuur03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 16, 2024 -

Burnsville Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 31, 2024

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I had a great experience with this guy. Best service I have had there. Thanks. Best service I have had there. Thanks. More

by SUESCHORN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 02, 2024 -

Burnsville Toyota responded

Sue, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 31, 2024

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Employee Rating

I had a good experience with the service. The cashier didn't seem to know how to look up my service benefits and had to leave the window twice to get the answers. Then she sent me to the w The cashier didn't seem to know how to look up my service benefits and had to leave the window twice to get the answers. Then she sent me to the wrong service bay to get my car. Other than that, I had a good experience. More

by KATHERINE.FILIPPINI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 02, 2024 -

Burnsville Toyota responded

I would like to thank you for sharing this review, Katherine. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 27, 2024

Dealership Rating

Employee Rating

Mario was good and knowledgeable on my Prius need and I am glad I didn't have to explain a lot in order to get my car done! thank you Mario! am glad I didn't have to explain a lot in order to get my car done! thank you Mario! More

by PRAMIREZ2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 29, 2024 -

Burnsville Toyota responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 17, 2024

Dealership Rating

Employee Rating

Vehicle service is fine. Customer service sucks. I had to go to desk to check on vehicle that had work completed over 45 minutes ago. Customer service sucks. I had to go to desk to check on vehicle that had work completed over 45 minutes ago. More

by TGHAEG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Mar 19, 2024 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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