Mario Picone | Page 10

Our salesman, Ash Alce, was very courteous and worked very efficiently and effectively to get our deal done and us into our 'new to us' vehicle quickly. Mario Picone was clearly providing support and aut very efficiently and effectively to get our deal done and us into our 'new to us' vehicle quickly. Mario Picone was clearly providing support and authorization to facilitate the transaction. The BMW Genius, Josh, who walked us through the cars features and got us setup on the App was great. Sorry I didn't get the Finance guys name but he was excellent: clear, thorough, walked us through all the added warranty options with good explanations and gave his personal views on which ones we really should buy but, never pressured. Overall, an excellent experience. More

by carolk8888 Verified Customer Verified Customer

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Hassan, Mario and the rest of the staff were absolutely amazing. Beyond accommodating and very knowledgeable on how to create the best buyer experience. It was my first vehicle purchase at a dealership I c amazing. Beyond accommodating and very knowledgeable on how to create the best buyer experience. It was my first vehicle purchase at a dealership I can truly say was an enjoyable experience! Thank you BMW of Sarasota! More

by franciscor7558 Verified Customer Verified Customer

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By chance, I initially came into contact with Mario Picone, Internal Sales Director. Within a short period of time, we had agreed upon a deal for am M8 Competition Gran Coupe which had to be ordered fr Picone, Internal Sales Director. Within a short period of time, we had agreed upon a deal for am M8 Competition Gran Coupe which had to be ordered from Germany. Mario was the ultimate professional who I sensed could be trusted. I was right. He put me in the hands of Nicholas Hefti, Client Advisor. I can not say enough about Nick. He was an expert on the product which I was purchasing. He helped me put the final touches on my order and then got it entered immediately so to get a slot in production. The timing of the slot was better than I expected. He followed the production all the way through shipping to the US and delivery to the dealership. He answered every question I texted him no matter what time of day it was. When the car arrived, he had it ready in a very short time. Nick, you are the best!!!! When my wife and I walked into the dealership, everyone (except one) treated us as royalty. They made us feel great. Nick led us through the final transaction details flawlessly. We had the pleasure of dealing with John Torres, Product genius, who led us though setting up profiles, options, etc. He was great and saved us an incredible amount of time. Thank you, John. The only "stain" on our experience was the person in the department who handled the final paperwork and payment details. I'll skip the specifics. Suffice to say, she was not in the mold of everyone else we had the pleasure of dealing with at BMW Of Sarasota. This will come as a surprise to Nick as I did not even mention it to him. Anyway, thanks to all at BMW Of Sarasota. Over the too many years I have lived, this is probably the 10th BMW which I have purchased or leased. It was one of the best experiences which I have had. I expect to buy from BMW Of Sarasota again. Mike Tellor More

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I dealt with Mario Picone and Nicole as well as a wonderful fellow whose name I forget. My entire experience with BMW has been a revelation. For a lifelong Mercedes owner, it is a difficult admission wonderful fellow whose name I forget. My entire experience with BMW has been a revelation. For a lifelong Mercedes owner, it is a difficult admission. However, nearly every interaction I have had at this dealership has redefined my expectations. I do wish the process of choosing ancillary services after the purchase were more transparent and felt less like a “shell game” but that is unrelated to your query. . More

by SIMONEREITANO Verified Customer Verified Customer

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Maria is well organised, responsive, knowledgeable, provides great customer service, and always happy and energetic. She is a pleasure to work with! She has been my point of contact at BMW for the last provides great customer service, and always happy and energetic. She is a pleasure to work with! She has been my point of contact at BMW for the last couple of years and I would recommend her to any of my friends in a heartbeat. More

by Inna Howell Verified Customer Verified Customer

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The sales staff ("Bobby" and Mario) were extremely helpful. Very polite and very courteous. Unfortunately I cannot say the same about the person that helped with our financing. He was very pushy and helpful. Very polite and very courteous. Unfortunately I cannot say the same about the person that helped with our financing. He was very pushy and the moment I declined the warranty, he became rude and visibly irritated. Made my wife and me feel very uncomfortable. Additionally, he lied about the cost as well as the timeline to purchase. There is a chance that he misunderstood his math but based on how often he does this, I can only assume that his (incorrect) division was intentional, trying to make the warranty seem like twice the value it was. He was also wrong about the loan terms but I believe that was an honest mistake and that he didn't understand the terms of the loan completely. I think his name was Jason but I do not recall the full name. More

by Adam D Verified Customer Verified Customer

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Outstanding service. Very professional. No hassle. Nate was very professional and thorough. Highly recommend this bmw dealership. Even though I didn't buy a BMW. Very professional. No hassle. Nate was very professional and thorough. Highly recommend this bmw dealership. Even though I didn't buy a BMW. More

by SNIEUWENDAM2 Verified Customer Verified Customer

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My wife and I have been seeing Derek as our service advisor for over 7 years now . We have been servicing several vehicles Derek is always professional and very knowlegeable. He always goes above and b advisor for over 7 years now . We have been servicing several vehicles Derek is always professional and very knowlegeable. He always goes above and beyond with all our BMW service needs. More

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Talal was great! Purchasing process was the easiest experience i’ve ever had at a dealership. Purchasing process was the easiest experience i’ve ever had at a dealership. More

by billierae12 Verified Customer Verified Customer

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Hassan is not only an excellent salesman but he is also learning the finance side of the business. But perhaps most importantly, he wants a happy Customer and will do what is takes to get you there witho learning the finance side of the business. But perhaps most importantly, he wants a happy Customer and will do what is takes to get you there without any pressure. . Outstanding. As is truly the whole team from Mario, on the internet side (but does makes executive decisions on the corporate side. Dave in finance was quite smooth and service....the whole team is outstanding but my rep Derek Thomas is fantastic the others may be as well but I haven't worked with them. More

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