Mario Saucedo

We had a few major issues working with Ken Garff Honda Riverdale. 1) While negotiating the sale with the Gen. Sales Manager, Marcus, over text messages he offered a good deal on the new car and our tr Riverdale. 1) While negotiating the sale with the Gen. Sales Manager, Marcus, over text messages he offered a good deal on the new car and our trade-in, but when I asked what I thought was a legitimate question about the numbers he had presented he got kind of rude and told me he didn't have time to go back and forth on a deal he's losing money on. Kind of a 'take it or leave it' attitude that made me question whether or not I wanted to buy from this dealership at all. 2) On the day of purchase our salesman, Mario, seemed much more interested in a college football game on the lobby TV than in really helping us or getting the sales process over quickly. He kept disappearing for 10-15 minutes at a time and we could hear him shouting about the game. He would then return and tell us we'll probably be out of there in about 20 minutes, then disappear again to watch the game. We sat in his office alone for about an hour in total. He finally rushed in, grabbed his things, and said his wife wanted him to come home and someone else would finish up, then again just left us sitting in his office waiting. I finally had to walk around trying to find who was going to finish the sale so we could leave with our new car. 3) When I met with Isaac to finalize financing and sign documents the various warranty/protection options were rushed through so quickly I didn't really understand what I was looking at on the iPad or what the options truly were. At the end I felt railroaded, steered towards options that were the most profitable to the dealership/Honda. Had more time been allowed and the protection options explained more thoroughly I probably would have selected differently. As it is we are stuck with what the financer pushed. All three of these issues resulted in a less than pleasant sales experience. Although we are very happy with the vehicle we purchased we would not recommend Ken Garff Honda Riverdale to anyone. More

by whvermason Verified Customer Verified Customer

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We found the car we wanted and were offered the price that we were looking for. that we were looking for. More

by lprjones Verified Customer Verified Customer

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They were helpful and professional in helping me get into a new car. Even in the mess of the construction mess. a new car. Even in the mess of the construction mess. More

by DWJART Verified Customer Verified Customer

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Always professional but the construction and dust is a mess It will be nice when it's done. Mario went out of his way to help us. mess It will be nice when it's done. Mario went out of his way to help us. More

by golpin Verified Customer Verified Customer

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It was clean and easy to find. Friendly staff and no xxxxxxxx sales team. All around appreciated the experience Friendly staff and no xxxxxxxx sales team. All around appreciated the experience More

by bduke21 Verified Customer Verified Customer

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Mario was patient with us and worked with us for months to find the right car. He gave us our time and we are very happy with our vehicle. to find the right car. He gave us our time and we are very happy with our vehicle. More

by chelsee_23 Verified Customer Verified Customer

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When I am in the market for a new car Mario will be the first person I call. He worked hard and quickly in order to serve me while purchasing a new car. Very happy with my purchase. first person I call. He worked hard and quickly in order to serve me while purchasing a new car. Very happy with my purchase. More

by danite00 Verified Customer Verified Customer

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Mario, the salesman I worked with and he was amazing! He took care of everything very quickly and was always willing to answer any questions. He took care of everything very quickly and was always willing to answer any questions. More

by laffin44 Verified Customer Verified Customer

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It was good service, good customer service, good salesman, nice car, nice deal, easy process salesman, nice car, nice deal, easy process More

by JOSH.WAGNER30 Verified Customer Verified Customer

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Very good experience! Mario helped with any vehicle we looked at and was very understanding to our needs and concerns Mario helped with any vehicle we looked at and was very understanding to our needs and concerns More

by STEPHPREID Verified Customer Verified Customer

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