Mario Sessanta | Page 70

Horrible experience I took my 2017 Dodge Caravan in for service on September 17 at 8am. I had dropped it off overnight so it would be there early in the morning. I called I took my 2017 Dodge Caravan in for service on September 17 at 8am. I had dropped it off overnight so it would be there early in the morning. I called later that day to check on it and no one answered, I left a message. No one returned my call. The next day Wednesday Sept 18, I once again called and finally after trying a few times I get someone who said they couldnt find the noise i was referring to but they would try to test drive it again in the afternoon. I once again gave them more time. The day goes by. I call again, yes no answer. After a few tries i get someone who said they cant find the noise and if i could go show them. So i leave work early to show them. Finally they heard the noise. I also get them to speak to the collision center that fixed my car so that they know what was done to it since it was involved in an accident. So the car stayed another day. I did not bother them all day that Thursday and didnt not even receive an update from them or courtesy call. Friday September 20 i called in the morning, no answer, i left a message. Waited 2 hours and called again very frausted. I called and called finally got Kevin who promised a call back. He said they didnt know what was going on with my car yet. I asked for a manager and he said they dont have one. I had to wait all day until 445 for a call back and they said oh its ready. I asked what was wrong and they said loose bolts and screws on the parts the collision center fixed. Oh and my bill was 126.00 just labor to screw them up. Oh I was furious! I assumed they would tell me what was wrong first. After all these calls, after them avoiding me and not answering. Then to top off everything i finally get there. I had called my insurance company and the collision center. The owner advised me to tell them they would take full responsibility and to ask Rothrock to charge it on there account. That took another hour. No one knew how to do that. Needless to say i ended up having to pay it myself. Just very unhappy. Ill never take my car there again. Not even one apolgy I got from anyone, not one. More

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Great people great deals Third vehicle always satisfied This was the Third vehicle I bought from Rothrock and I haven't ever been left down the best deals the best value and the best people no tense sale ca This was the Third vehicle I bought from Rothrock and I haven't ever been left down the best deals the best value and the best people no tense sale catches or pushy salesman I tell them what I want and we work out a deal and the best options highly recommended More

by BDJ01188 Verified Customer Verified Customer

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It was good Got fast service for what all I want done and they got on my truck right away and customer service was friendly ,parts department had everything in st Got fast service for what all I want done and they got on my truck right away and customer service was friendly ,parts department had everything in stock More

by JADONTON Verified Customer Verified Customer

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Great experience! I always have a great experience at Rothrock! Everyone is so helpful and friendly. Mario is always so nice when he helps me. He is so helpful and alwa I always have a great experience at Rothrock! Everyone is so helpful and friendly. Mario is always so nice when he helps me. He is so helpful and always explains everything to me about what’s needed with my car. I look forward to having him assist me because I know I’ll have a good experience with him! Rothrock may be out of the way for me, but I always choose to go there because of the experiences I’ve had. More

by amdio96 Verified Customer Verified Customer

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Super service. This is a really outstanding group of people. Everyone take care of you like family. There is never a need to return because of a poor repair. Couldn This is a really outstanding group of people. Everyone take care of you like family. There is never a need to return because of a poor repair. Couldn't be happier. More

by jerrryp Verified Customer Verified Customer

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Excellent and Satisfied Employees are very helpfull and friendly. Very professional problem solving everyone Would strongly recommend to anyone The best of the dealer i ha Employees are very helpfull and friendly. Very professional problem solving everyone Would strongly recommend to anyone The best of the dealer i have ever been to More

by Nida Verified Customer Verified Customer

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Warranted bed cover for 2019 Ram Rebel I came in with a concern that my bed covered didnt fit, they took it to see if they could seal the edges better but found that it was just the wrong f I came in with a concern that my bed covered didnt fit, they took it to see if they could seal the edges better but found that it was just the wrong fit for the truck that came directly from Mopar so they not only exchanged it for one that fit properly but let me upgrade to a nicer model all while keeping great communication and in a timely matter. More

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Great service Everytime I come here after i bought my charger from rothrock the service is outstanding as always.. they always remember my name with a smile Everytime I come here after i bought my charger from rothrock the service is outstanding as always.. they always remember my name with a smile More

by Dody Verified Customer Verified Customer

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Speaker not working This is the 2nd time I've had my Jeep in for the same problem and Rothrock service is amazing. Never a charge! Service dept called and updated me on This is the 2nd time I've had my Jeep in for the same problem and Rothrock service is amazing. Never a charge! Service dept called and updated me on progress timely. More

by cbab01 Verified Customer Verified Customer

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Check Engine Light on I was referred to Roth Rock by Walt Schlener. Keith Freed and Mario was very pleasant and courteous and made sure my car was fixed in a timely manner I was referred to Roth Rock by Walt Schlener. Keith Freed and Mario was very pleasant and courteous and made sure my car was fixed in a timely manner. Great Employees you have working there my first time there and I am very pleased.... Kudos Guys! More

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