Marisela Guzman

For over 40 years, I have remained loyal to Toyota, drawn not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what make Toyota not merely a car manufacturer but a symbol of trust and longevity. Recently, I entrusted Claremont Toyota with the repair of my Camry XSE’s panoramic moonroof, understanding that such a significant repair required time, precision, and care. Throughout this process, I experienced both challenge and resolution, each providing valuable insight into the importance of communication, workmanship, and professional excellence. What makes this experience even more crucial is that my Camry XSE is nearly brand-new, purchased six months ago from Toyota of Orange with only 3,200 miles. After picking up my vehicle the first time, I discovered that the right and left pillars were improperly reinstalled, the moonroof remained slightly open, and the windshield seal was cut and ripped. My service advisor was also unaware of these issues, which suggests that somewhere between the hands of the technician and the delivery of the vehicle, quality control was lacking. At that point, I agreed to leave the vehicle because I understood the windshield would need to be removed—a major step in the repair process. I expected the car to be in the shop for about a week, which was reasonable given the scope of work. What mattered most to me was ensuring that the process was executed properly and that communication remained consistent throughout. A key concern in any major repair is the inspection of every component that was removed, ensuring that everything goes back exactly as it was—flush, perfectly aligned, and looking brand new. This level of attention to detail is what separates a routine repair from one that truly reflects Toyota’s commitment to quality. Implementing a structured post-repair verification process would help ensure customers receive their vehicles in pristine condition, preventing avoidable issues upon pickup. That said, I appreciate that Claremont Toyota professionally corrected the mistake, and in the end, the car was restored to the standard I expected. Because this was a big job, I wanted to bring it to your attention—not just for my own experience but also for future customers who might face similar repairs. Through my research, I found that issues with panoramic moonroofs are not uncommon, so improving communication, workmanship, and post-repair verification on jobs like these would make a meaningful difference in customer satisfaction. Additionally, I want to commend Marisela Guzman, who reached out at the start of this process with a simple check-in text. Initially, I thought it was routine follow-up, but as the repair progressed, I realized her true role in customer relations. She was communicative, proactive, and ensured I stayed informed throughout the process—a standout example of customer care done right. Update 5/26/2025. Found a very slight cut on seam- seal where the moonroof and the glass panel meet when closed.It concerns me because over time it may get bigger. I am waiting for a response and I provided pictures to Marisela. Update 5/27/2025 Oscar’s called me. He reviewed the issue with the tear. He said it looked superficial and did not go all the way through. They recommended keeping an eye on It and if it gets worse we replace the roof again. I bumped up my review score. I do appreciate Claremont Toyota for reaching out. More

by ROBS_41 Verified Customer Verified Customer

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excellent customer service very good at car review excellent explanation of possible repairs outstanding clarifications excellent explanation of possible repairs outstanding clarifications More

by ROBBELYNN Verified Customer Verified Customer

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The routine service on my 2021 Corolla was completed well within the time promised. I highly recommend having your car serviced at Claremont Toyota. within the time promised. I highly recommend having your car serviced at Claremont Toyota. More

by LEILANISMITH33 Verified Customer Verified Customer

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Claremont Toyota provided excellent routine service on my 2021 Corolla. I highly recommend the dealership. on my 2021 Corolla. I highly recommend the dealership. More

by LEILANISMITH33 Verified Customer Verified Customer

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I recently had the pleasure of purchasing a 2024 Prius from Claremont Toyota, and I couldn't be more thrilled with my experience. From the moment I walked through the doors, the staff greeted me with warm from Claremont Toyota, and I couldn't be more thrilled with my experience. From the moment I walked through the doors, the staff greeted me with warmth and professionalism. The sales team was knowledgeable and attentive, taking the time to understand my needs. The 2024 Prius itself is a dream, combining sleek design with outstanding fuel efficiency and innovative technology. I was particularly impressed by the advanced safety features and user-friendly infotainment system. The financing process was seamless, with transparent options that made my decision easy. What truly stood out was the dealership's commitment to customer satisfaction; they ensured I felt confident in my purchase before driving off the lot. Claremont Toyota has made this a memorable experience, and I highly recommend them to anyone in the market for a new vehicle! More

by Erik von Wodtke Verified Customer Verified Customer

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Staff are friendly and helpful. The service writers seemed under staffed when I was there, but everything was taken care of in a timely manner. The service writers seemed under staffed when I was there, but everything was taken care of in a timely manner. More

by ASOFA55 Verified Customer Verified Customer

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Claremont Toyota is a very good company to fixed cars. . I will come there again and again . . I will come there again and again . More

by FOK714BNET Verified Customer Verified Customer

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This place has awful customer service. Lie about prices and services. Lie on your paperwork about you refusing service. Not trust worthy. Scammy. And prices are ridiculous. Made me do a te Lie about prices and services. Lie on your paperwork about you refusing service. Not trust worthy. Scammy. And prices are ridiculous. Made me do a test twice a few months apart that has wildly different results. Liars. More

by REDRIDINGHOOD4315 Verified Customer Verified Customer

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Communication was poor. Milking job hard. A minor repair needed 4 days which I think is absurd. promised to be finished in 4 days which took entire 5 days, and I had to keep Milking job hard. A minor repair needed 4 days which I think is absurd. promised to be finished in 4 days which took entire 5 days, and I had to keep asking them to get my car back. There was a writing of “Spoiled FB” on my rear window when I got my car. Yea….I know More

by tijom520 Verified Customer Verified Customer

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Poor communication after sale. very aggressive to have you sign paper and kick you out of door; afterward, they do not give a dime. You have to be the aggressive one to reach out t very aggressive to have you sign paper and kick you out of door; afterward, they do not give a dime. You have to be the aggressive one to reach out to them to hold them to their words. Service department milks hard on my repair. I have a small side panel to be installed and minor paint touch-up which takes them 5 days and still not done. They do not give any update; waiting game it is. Overall, avoid this dealership. Enough xx with this one. More

by tijom520 Verified Customer Verified Customer

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