Marissa Vander Griend | Page 3

My truck buying expieience here was amazing thanks to Randy Wells. He made each and every step very easy to understand. Everybody was very helpful and knowledgable. Randy Wells. He made each and every step very easy to understand. Everybody was very helpful and knowledgable. More

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I am hoping this will go through without giving any stars because my last two visits to the service department was terrible! Plus they did not do the work I requested them to do in order to fix a issue with because my last two visits to the service department was terrible! Plus they did not do the work I requested them to do in order to fix a issue with rough idling that would have had them replace two solenoids. I am through with Joe Machens Ford. I also was told that someone would get back to me the 1st time I went in and no one ever did. More

by FRANKT5 Verified Customer Verified Customer

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Very smooth transition. I was in and out in no time.The Very smooth transition. I was in and out in no time. The financial dept was easy as pie. Very clear and easy to understand. Sales dept. John was Very smooth transition. I was in and out in no time. The financial dept was easy as pie. Very clear and easy to understand. Sales dept. John was super easy to talk with and didnt try to pull anything like some do. All in all its was a very good experience. Now I just gotta pay of the vehicle. More

by MATTHEWSETZER1 Verified Customer Verified Customer

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Awesome place. I just bought my second car with this dealership. My mother bought her car here, my brother bought his truck here, and my Dad is considering buying a new truck here. Douglas Keeler is alw dealership. My mother bought her car here, my brother bought his truck here, and my Dad is considering buying a new truck here. Douglas Keeler is always the guy we go to. He's friendly and takes serious consideration of all your wants and needs. More

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Great service as always! The staff were friendly and helpful. My vehicle was serviced in a timely manner so I didn’t have to go without a vehicle to drive while in shop. helpful. My vehicle was serviced in a timely manner so I didn’t have to go without a vehicle to drive while in shop. More

by melissaadams547 Verified Customer Verified Customer

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No COVID precautions set for the safety of the people trying to deal with warranty issues or other service related items. Very sad for the people. trying to deal with warranty issues or other service related items. Very sad for the people. More

by MISSKATE708 Verified Customer Verified Customer

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Quick to respond. Received text updates but also called immediately to let me know repairs and costs included. Knew it would be after hours for pickup and made arrangements for pay and pickup with keys lef immediately to let me know repairs and costs included. Knew it would be after hours for pickup and made arrangements for pay and pickup with keys left in truck and locked. More

by otto7 Verified Customer Verified Customer

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Had quick and friendly service. They do a great job. Have been using kwik lane for years and years. Would recommend kwik lane to anyone. Have been using kwik lane for years and years. Would recommend kwik lane to anyone. More

by ghoward156 Verified Customer Verified Customer

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I had wonderful service , so good I wish I could have offered a tip. The guys got me in and out and we’re wonderful the entire time. offered a tip. The guys got me in and out and we’re wonderful the entire time. More

by End Happiness Verified Customer Verified Customer

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I bought my vehicle from there, got one oil change and after the way I was treated by the gentleman in the service department, I will not go back. He will know exactly who I am. I asked how much for filte after the way I was treated by the gentleman in the service department, I will not go back. He will know exactly who I am. I asked how much for filters because I can do it myself. I was told it would be $45. I was shocked to see a $40 install for a 2 minute job on my bill. When I questioned the installation fee after being told it was $45, Mr. Edler became very defensive and borderline rude. I ultimately asked him to take the filters out and before I could finish my sentence, he had stormed out. Unfortunately, what I was going to chalk up as a simple miscommunication turned into a very negative experience for us both. I was further dissatisfied when I saw the way he was talking about me and the situation to someone else. I gave him 3 stars because he was very professional and kind before the conflict. Luckily, the lady behind the office counter was very kind and made my otherwise rough experience palatable. Unfortunately, I did not get her name. More

by Ryan.clearwater@yahoo.com Verified Customer Verified Customer

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