Mark Allen
Mark Allen at Plaza Cadillac

Mark Allen | Page 11

Finance & Insurance Director

Plaza Cadillac

8893 US-441
Leesburg, FL 34788

Contact Me
4.7
422 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

52 yrs, 2 mos

Languages Spoken

English English

4.7

422 Reviews

Write a Review

422 Reviews of Mark Allen

December 01, 2023

Dealership Rating
Employee Rating

Waited over 4hrs for a very small issue, Never told how long it would take. Nothing fixed told to make another appointment. More

by deluej
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rick Jimenez, Tony Pagano , David Guzman, Jack Jackson, DAVID STONE

Dec 01, 2023

Plaza Cadillac responded

Hello! I do apologize for the lack of communication while you waited for us to update your vehicle software. As we discussed on the phone after your visit, when the necessary parts and software are in-house to complete the repair we will be happy to pick up your vehicle and return it to you afterward to minimize your inconvenience.

November 27, 2023

Dealership Rating
Employee Rating

This was the best experience I’ve ever had from purchasing a new vehicle. Jonathan was very professional had us in and out in a very short time. He deserves more than five stars! More

by JB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Molzof

November 27, 2023

Dealership Rating
Employee Rating

Pleasant experience. .... Always is with Cadillac. Very helpful. This is my fifth Cadillac and it has always been a good experience. More

by csackonbea
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gaige Tracy

November 17, 2023

Dealership Rating
Employee Rating

TOOK CARE OF ALL MY SERVICE NEEDS EXCELLENT SERVICE THANK YOU PLAZA CADILLAC THANKS TO HARRY AND CENIA AND SAUL. More

by PAULCARSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez, Jesse knapp, Tony Pagano , Rob Giovanetti, Jonathan Molzof, DAVID STONE

November 02, 2023

Dealership Rating
Employee Rating

Friendly service and always able to answer questions about your needs with a great attitude More

by oldchevyinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse knapp

November 01, 2023

Dealership Rating
Employee Rating

Sales person was helpful, informative, very knowledgeable about his product and not aggressive or overbearing. More

by Divotsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Giovanetti

November 01, 2023

Dealership Rating
Employee Rating

I have dealt with thos dealership for many years and thi@ is my third vehicle with them. Very happy with the sales and service departments More

by wlavezzi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez, Jesse knapp, Tony Pagano, Chris Johnson , Rob Giovanetti, David Guzman, Jack Jackson, Jonathan Molzof, DAVID STONE

October 22, 2023

Dealership Rating
Employee Rating

was told my problem was fixed. in less than two weeks it still not fixed. Need to go back . Was told to try to make the fix myself by a service rep She wanted me to do a few thing More

by chevyman.wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rick Jimenez, Tony Pagano , DAVID STONE

Oct 23, 2023

Plaza Cadillac responded

We are sorry to hear you're still having an issue. I can't determine who you are based on the screen name here, please send your info to tonypagano@plazacadillac.com so I can investigate and help find a solution. Thanks!

October 17, 2023

Dealership Rating
Employee Rating

After tracking my car to a bowling alley at night during the service period and calling multiple times to get a status update with no return calls I drove to the service center to get my car back. More

by kevincarey907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Giovanetti

Oct 17, 2023

Plaza Cadillac responded

Thank you for your feedback. This is concerning and not at all the service we normally provide. We will investigate what happened and our Service Manager, David Newton, will be in touch.

Oct 18, 2023

kevincarey907 responded

I spoke with David when I arrived at the dealership. He was knowledgeable of my case and informed us of policy changes at the dealership as a result of our case. I expressed my concerns and am disappointed with how it was all handled. I expected more from a Cadillac Dealership. I expect that when an advisor states they will call me back that it actually happens.

September 25, 2023

Dealership Rating
Employee Rating

Love the dealership you go and it’s easy breezy. The only drawback is a lot of weight. You’ve got a wait a long time. Other than that we’re planning on buying again from the dealership. More

by Sib1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez

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