Mark Bova
Mark Bova at Camelback Ford
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Mark Bova

Internet Sales Manger

Camelback Ford

1330 E Camelback Rd
Phoenix, AZ 85014

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3.7
6 Reviews
3.7

6 Reviews

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6 Reviews of Mark Bova

March 06, 2024

Dealership Rating
Employee Rating

Professional and provided me with superior customer service. Mark, Peter, Francisco and Travis ALL exceeded my expectations after visiting 2 other Ford dealerships! I will and have recommended this de More

by tckeller01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Purcarelu, Nicholas Gillett, Travis Woodard, Sheilah Keilman , Francisco Moreno (5 Stars)

Mar 06, 2024

tckeller01 responded

I am very satisfied with my new Mustang Mach E and largely due to the superior customer service. Again, I visited 2 other Ford dealerships and they were far below your level of effort to ensure my 100% satisfaction! Tom Keller

December 19, 2023

Dealership Rating
Employee Rating

This dealer is absolutely terrible. I bought a used car here that had immediate issues and I’ve had to take it in three time to get it fixed. Each time they say it’s fixed, but it’s not More

by WDANIEL2222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 21, 2023

Camelback Ford responded

We’d like to look into this situation with you as we strive for transparency with our business dealings. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.

June 23, 2023

Dealership Rating
Employee Rating

Taylor was great! He explained everything, I had a lot of questions… id buy here again… only makes sense to get the warranty More

by Johnny Arizona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Gillett, Taylor Legate

Jun 23, 2023

Camelback Ford responded

Thanks for the positive feedback on your experience with our team!

October 04, 2022

Dealership Rating
Employee Rating

Better customer service I feel like I was sweep under the rug shouldn’t have too ask for anything ex my paperwork or having find out who and where my finance company was or when payment due and then having t More

by Pmkhowie
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Taylor Legate, Shaun Sims , Samantha Mckeon , Richard Kaufman

Oct 07, 2022

Camelback Ford responded

We’re disappointed to hear about this experience you had. Sheilah Keilman, our Customer Relations Manager, reached out to you and left a voicemail to speak further on your experience. Please contact her at 855-902-9505 at your earliest convenience.

August 04, 2022

Dealership Rating
Employee Rating

Not to be trusted sold a used car claiming to have passed shop where in actuality the vehicle needs over $5000 worth of work done. This only 3 months after purchasing the vehicle. Air spring suspension s More

by Ben6376
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alex Grant

Aug 11, 2022

Camelback Ford responded

We strive on transparency and we do inspect all of our vehicles prior to selling them to ensure they are in the best care. If there is something that we missed, we want to gather those details and find a solution, Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 and we will do our best to make this better.

Aug 14, 2022

Ben6376 responded

You mean like the oil drain plug your service/inspection forgot to put back in before selling us the vehicle letting us drive off with a vehicle losing its oil causing us to have it towed in because your recommended tow company couldn’t do it till the next day (maybe) Thus you having the vehicle for 2 days to order a new drain plug from Mercedes! Sure I’ll call your customer service manager but the only thing I can think of to “make this better” would be to fix everything that you say you “missed” by a reputable service department that doesn’t forget drain plugs. Reimbursement of expended funds to fix “what was missed” would be appreciated as well Looking forward to speaking with you Stay tuned in

Oct 05, 2022

Ben6376 responded

Well as I expected there was no help from the Customer Relations Manager as she had no knowledge of this review at hand Once she read the review there was a lot of hmmming and haaaaaing and ultimately offered to have the New Car 🐻Manager call me…… huh??? What’s that gonna do? Well someone called claiming to be a manager but I was unfortunately unable to take the call as I was in Rio Verde with limited service and reception was unlistenable. Sadly and expectedly no call has been received since. I stand by my first sentence…… NOT TO BE TRUSTED!!!

June 21, 2022

Dealership Rating
Employee Rating

Hannah is very professional and great to work with. Always helpful and super kind. If you go to Camelback Ford or Lincoln, ask for Hannah. More

by Ann H
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lesie Arellano, Ryan Riebold, Hannah Strephans

Jun 23, 2022

Camelback Ford responded

Thank you for your positive review, Ann!

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