Mark Castleman
Mark Castleman at Larry H. Miller Hyundai Peoria
Refer Me

Mark Castleman | Page 14

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

Contact Me
4.7
142 Reviews

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 5 mos

Languages Spoken

English English

4.7

142 Reviews

Write a Review

142 Reviews of Mark Castleman

September 22, 2021

Dealership Rating
Employee Rating

The staff were so prompt, courteous, and informative. I never take my vehicle anywhere else. Kudos to my service advisor KIRK . THANK YOU . More

by Hellogillis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashleigh Ray, Melissa Sutton, Dustin Yinger , Dirk Dunham, Ana Nadjalin

Sep 23, 2021

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! We appreciate your excellent review, your positive recommendation, and we hope to work with you again soon. - Rick Trinkl, General Manager

August 17, 2021

Dealership Rating
Employee Rating

Larry Miller Hyundai Peoria is extremely reliable and professional. It’s the only place I will have my car serviced. The best dealer in town. More

by iPhone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dirk Dunham

Aug 17, 2021

Larry H. Miller Hyundai Peoria responded

Thanks for your wonderful review. We hope to work with you again soon! - Rick Trinkl, General Manager

July 07, 2021

Dealership Rating
Employee Rating

Purchased a 09 Honda ridgeline here 1/2/21 and since have had it in twice for non-normal maintenance. The ac compressor had to be replaced but only after I was forced to go around in circles for months to t More

by Biclachance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Dirk Dunham

May 22, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM **Please do not "Reply" to this email, but use the phone number or email address directly above** Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 17, 2021

Dealership Rating
Employee Rating

Friendly service crew. Greeted immediately and had service advisor quickly. Service completed in a timely fashion and the vehicle washed and returned to us. All in all very satisfied ! More

by Bowlnguy
Recommend Dealer
Yes
Jun 18, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Rick Trinkl, General Manager

May 16, 2021

Dealership Rating
Employee Rating

Very polite didn't ignore my concerns listened to them, gave me feedback on what was going on with my vehicle directed me on what to do next. More

by marlenecasarez06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 17, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Rick Trinkl, General Manager

April 16, 2021

Dealership Rating
Employee Rating

Went in for 7500 mi. service and they wanted to put a synthetic blend oil in the new . I think this is real bad , kind of like the old bate and switch. If i wanted synthetic oil the cost was 90.00 bucks. More

by steveroth7865
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Apr 19, 2021

Larry H. Miller Hyundai Peoria responded

Hello Steve. Thank you for taking your time to voice your concerns and for speaking with us. We understand that you would like to have full synthetic as the oil of your choice even though Hyundai doesn’t require it with your particular vehicle. The cost that you were quoted on the full synthetic charge represents the additional cost going from synthetic blend to full synthetic. We always recommend the suggested oil by the manufacturer but synthetic will certainly not have an adverse effect on your warranty nor will your choice to change it every 3,000 miles. If you’d like to reach out to me directly I can go over the suggested oil and answer any questions that you might have. Thank you. – Kevin Naylor, Fixed Operations Director, (480) 234-7895

March 13, 2021

Dealership Rating
Employee Rating

Very fast friendly and effective. Super easy to make the appointment by phone, took my car in a couple minutes early. Finished the work roughly ten minutes sooner than the estimated time. More

by gammo61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashleigh Ray, Melissa Sutton , Dirk Dunham, Craig Mathias, Ana Nadjalin

Mar 15, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

February 21, 2021

Dealership Rating
Employee Rating

Until 2/17/21 I thought I had a good relationship with LHM Hyundai in Peoria. That is until Mark Castelman decided my leased vehicle would appreciate a good cleaning and he was talking about the inside. More

by grammazona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 24, 2021

Larry H. Miller Hyundai Peoria responded

Hello and thank you for taking the time to leave a review. Thank you for taking your time to speak with me today. Call me directly when you would like to have the detail performed on your vehicle and I will personally take care of this for you. We always want to go above and beyond our clients expectations on every service visit. Stay safe and I look forward to speaking with you in the future. - Kevin Naylor, Fixed Operations Director, (480) 234-7895

February 03, 2021

Dealership Rating
Employee Rating

Met with Rich today I had a tough situation, the Hyundai team found me a great pre owned Tucson! Thanks again Rich, Eli, Sam, and Dshon! More

by WiseAngel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Mauer, Dshon Warren, Rich Metcalf , Sam Quina, Eli Saba

Feb 04, 2021

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Rick Trinkl, General Manager

January 22, 2021

Dealership Rating
Employee Rating

Everything was great. Mark knows how to provide good customer service. Everyone is friendly and professional. The only thing I wished they did better was washing the cars. I have not had a good carw More

by Desz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 25, 2021

Larry H. Miller Hyundai Peoria responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

...
14

Dealership Inventory (321 Vehicles)

new 2024 Hyundai Palisade car, priced at $53,496
2024 Hyundai Palisade
new
Hyper White exterior
Automatic
All-wheel Drive
new 2024 Hyundai Kona car, priced at $30,962
2024 Hyundai Kona
new
Abyss Black Pearl exterior
Automatic
Front-wheel Drive
new 2024 Hyundai IONIQ 6 car, priced at $39,635
2024 Hyundai IONIQ 6
new
White exterior
Automatic
Rear-wheel Drive
new 2024 Hyundai Sonata car, priced at $34,388
2024 Hyundai Sonata
new
Blue exterior
Automatic
Front-wheel Drive
new 2024 Hyundai Palisade car, priced at $53,730
2024 Hyundai Palisade
new
Hyper White exterior
Automatic
All-wheel Drive
new 2024 Hyundai Sonata car, priced at $34,388
2024 Hyundai Sonata
new
Portofino Gray exterior
Automatic
Front-wheel Drive