Mark Castleman | Page 4

Good customer service. Service people are great and always want to help. If u have to leave your car for service , they get you home and back again to get your car. Service people are great and always want to help. If u have to leave your car for service , they get you home and back again to get your car. More

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Mark did an awesome job as always thank you had us in and out and all repairs made thank tou out and all repairs made thank tou More

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My sales person Theresa was amazing! I felt confident that I received the best price on 2024 Palisade and for my trade in vehicle. No pressure sales. The sales manager Addison was helpfu I felt confident that I received the best price on 2024 Palisade and for my trade in vehicle. No pressure sales. The sales manager Addison was helpful in closing the deal with Hyundai Motor Finance. This is a great sales TEAM. More

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Mark is best service advisor. Listens and explains things I don’t understand. Good service Listens and explains things I don’t understand. Good service More

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This dealership is fantastic Dustin is my service advisor for my Hyundai palisade 2021 He has always been very professional helps me in any way he can and it's very on time for my Hyundai palisade 2021 He has always been very professional helps me in any way he can and it's very on time More

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I found my experience with this dealership great. Mark answered all my questions and was very professional. My car was fixed in a timely manner, I would highly recommend this dealership to friends an Mark answered all my questions and was very professional. My car was fixed in a timely manner, I would highly recommend this dealership to friends and family. More

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Moved from nor cal. .. Lhm serviced with a smile . Bought 2 vehicles this yr. Tops! .. Lhm serviced with a smile . Bought 2 vehicles this yr. Tops! More

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Dealership is clean and the staff are friendly. They have a nice waiting area where you can relax and have a coffee while waiting for your car. They have a nice waiting area where you can relax and have a coffee while waiting for your car. More

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Everything went very well, they cleaned the car at the end, took the right amount of time, waiting area was very accommodative. end, took the right amount of time, waiting area was very accommodative. More

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On a Monday, I scheduled an appointment online, for the following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, I was given a number to text, so as to be able to keep track of the real-time status of my cars repair work. After an hour and a half, I texted the number to get the status, and was shocked to see that my status was still at the “arrival” stage. I texted Mark and asked what was going on? He replied, “He’s working on it, and should be done soon. After checking the status several more times, it still read, arrival stage. An hour and twenty minutes after being told my car was almost done, I was notified my car was ready. As I was handed my keys, I was then informed, “We couldn’t fix your trunk latch because we have to order a part. You’ll have to come back when we have the part.” As I was got in my car, I checked the status as I had 5 minutes earlier. Suddenly: inspection, service, final touches, and ready for pickup have all been checked off. I left Larry Miller with the following questions: 1. Why would a service department schedule an appointment with me 3 days in advance to fix a recall, and then not have the parts necessary to complete repairs? 2. How about letting me know in advance you weren’t going to have the car part so I could reschedule a day when all the work could be completed at once? 3. Where’s the apology for not being able to complete a repair that’s been scheduled, due to your incompetence? 4. Why tout a text message system to let customers know the status of their car, if you’re not going to keep the status up-to-date? I was asked to leave a review, and I hope some improvements in service are addressed. More

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