Mark Clouse | Page 6

My first car purchase experience was amazing working with Russ. I look forward to being a proud member of Nissan! Russ. I look forward to being a proud member of Nissan! More

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Caleb was a delight to work with. He was low pressure sales and we greatly appreciated. Even when we left he was still informative, but didn’t put undue stress on the purchase. He was low pressure sales and we greatly appreciated. Even when we left he was still informative, but didn’t put undue stress on the purchase. More

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Exceptional customer service! Caleb was great and made sure to check in often through the process! I definitely recommend Caleb and Ed Martin Shadeland!! Caleb was great and made sure to check in often through the process! I definitely recommend Caleb and Ed Martin Shadeland!! More

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They were very nice to us and we got all the information we needed to make a great deal Thanks we needed to make a great deal Thanks More

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This is my 5th car from Ed Martin. Treated well! Appreciate that they work with me. Treated well! Appreciate that they work with me. More

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The professional experience I had with them was certainly worth the drive. I would recommend the whole team at Ed Martin’s. Very pleased and will alway return for car buying. worth the drive. I would recommend the whole team at Ed Martin’s. Very pleased and will alway return for car buying. More

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Ken is an absolute joy to work with. No pressure from him whatsoever and he knows his inventory and the particular models and takes the time to explain without seeming annoyed or pushed No pressure from him whatsoever and he knows his inventory and the particular models and takes the time to explain without seeming annoyed or pushed for time. It was a very relaxed low stress experience. More

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I am still kicking myself for going through with purchasing a car from this dealership. Starting out, of course everything was great. The rapport was built, just like anyone in sales knows to do. On purchasing a car from this dealership. Starting out, of course everything was great. The rapport was built, just like anyone in sales knows to do. Once I agreed to sign on the dotted line, the dealership’s true colors came out. I made it clear prior to going in that I wanted to talk to the manager about the price and down payment. Upon arrival, I told my sales lady my baby was sleeping and I could come in once she woke up. Somehow she took this as an invitation to get in the car with me to go over things instead of waiting. Once I did go in, I was ushered to the room where I was supposed to sign everything. She completely skipped allowing me to talk to the sales manager like I asked. When I finally snapped out of it, I asked again to speak to him. The cheery demeanor from everyone switched to annoyed and rude. After back and forth with the sales manager about the price, an agreement was reached. I understand haggling is normal, but I made it clear prior to ever going to the dealership that I wanted it simple and easy…no haggling. Something was telling me not to sign, but I stupidly did anyway. Afterwards, we asked about scratches on the outside of the car that we had noticed when I test drove it. We were told we would have to pay to have it fixed, even though we’d brought it up before ever paying or signing. Things only got worse from there, as my car now only has 15,000 miles on it, and I’ve taken it in (to a different dealership) twice. It turns out my car’s windshield was replaced, and it was more than likely in a collision. None of this was disclosed when we purchased it, and it was never shared on CarFax. This dealership is shady, and I would highly recommend NOT purchasing from them or Ed Martin Fishers where they’re also just as shady! More

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Ken Copley and Mark Clouse took excellent care of me! ! Ken is very kind, helpful and knowledgeable. The whole buying process was very easy-thank you!! ! Ken is very kind, helpful and knowledgeable. The whole buying process was very easy-thank you!! More

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Shopped here exclusively for 8 years buying my 6th vehicle today for my wife all from Ken and Ed Martin Nissan. They are the only dealership who has earned my exclusive trust in Car Buying other deale vehicle today for my wife all from Ken and Ed Martin Nissan. They are the only dealership who has earned my exclusive trust in Car Buying other dealers will have difficulty doing at the Ed Martin Way because they’re stuck selling in the past. If you need a car new or used see Ken and the folks at Ed Martin Nissan you won’t be sorry. Great job guys. Thanks, John. More

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