Mark Forcucci | Page 37

I’ve been dealing with this dealership for the inception of Lexus and they have been fantastic to work with. Mark has always been my service rep. He is the best in the business of Lexus and they have been fantastic to work with. Mark has always been my service rep. He is the best in the business More

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Mark Forcoochie accommodated my schedule once again. He knows how difficult it is for me to make a scheduled appointment so he is always there for me when my wife’s car needs service and I have it on my He knows how difficult it is for me to make a scheduled appointment so he is always there for me when my wife’s car needs service and I have it on my “honey do” list. He never fails to make me look like a hero in my wife’s eyes. If only she new!! More

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I was there for an oil change and inspection sticker. I was told it would approximately 90 minutes which was fine. After the 90 minutes and no call with an update. I checked my app and the car had been l I was told it would approximately 90 minutes which was fine. After the 90 minutes and no call with an update. I checked my app and the car had been locked up and parked somewhere on premise. Long story short, I waited another 30 minutes before I asked a manager what was happening with my car since it had been locked up for 40 minutes. He made a call and it was brought out to me. Terrible service this time. More

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Customer service is great! Mark is very efficient and always helpful and professional . A+ service Mark is very efficient and always helpful and professional . A+ service More

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Excellent Service Department. Very competent. They addressed all of my concerns. I would highly recommend them. Very competent. They addressed all of my concerns. I would highly recommend them. More

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I love getting my car serviced at Herb Chambers Lexus. I always trust my service consultant, Mark, and the technicians to provide the best advice. The customer service is top notch! I always trust my service consultant, Mark, and the technicians to provide the best advice. The customer service is top notch! More

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The team at Herb Chambers Lexus provides Great Customer Service . Always communicates on the status of the vehicle Service . Always communicates on the status of the vehicle More

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Fast service and very accomadating . No wait time as far as getting the rental and returning it. No wait time as far as getting the rental and returning it. More

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Worked with Mark over 15 years. He is knowledgeable, helpful, courteous and his advise is always truthful. He is knowledgeable, helpful, courteous and his advise is always truthful. More

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Service department culture has changed in the last few years from being customer focused to maximizing revenue. I feel the service department nickel and dimes it’s customers now and overcharges on everyt years from being customer focused to maximizing revenue. I feel the service department nickel and dimes it’s customers now and overcharges on everything. More

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