Mark Hawkins | Page 2

Fast, customer centered service. Comfortable waiting area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. More

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Transparency Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in b Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in based on local auction deals, i dont believe the public has access to that knowledge. If you are used to negotiating with dealerships, Van Bortel might not be your dealership of choice. However, Overall the price of the vehicle was good. It appears Ford is now competing more with other brands by offering larger rebates than in the past. If rebates are not large, going to another dealership is a must to compare costs. I considered Van Bortel 2 yrs ago but put off by one salesman. Different salesman made the difference. More

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Great experience Easiest car I ever bought. Our dealer rep, Dan Happ, was friendly, informative, and most importantly, not pushy. I felt I was dealt with fairly and I Easiest car I ever bought. Our dealer rep, Dan Happ, was friendly, informative, and most importantly, not pushy. I felt I was dealt with fairly and I was was given all the time I needed to be comfortable with the product. Mark Hawkins, the technical guy, spent all the time we needed to understand the features of our new car. I would not hesitate to purchase another car from Dan and I would not hesitate to recommend him to others. More

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New Car Excellent Sales and Service! My 5 Star rated 2011 saved my life—needed to buy a new one since it was totaled in an accident Excellent Sales and Service! My 5 Star rated 2011 saved my life—needed to buy a new one since it was totaled in an accident More

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Excellent team Both Steve Miller and Mark Hawkins are very professional, very helpful,.and very honest and knowledgeable. Steve exhibited this in matters relating Both Steve Miller and Mark Hawkins are very professional, very helpful,.and very honest and knowledgeable. Steve exhibited this in matters relating to features of vehicle products available and sales, and Mark in guiding my wife and me through the intricacies of the computer-controls interfaces. This excellent team resulted in full satisfaction. More

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No hassles and a fair price I purchased a new Ford F150 and the Van Bortel price was fair without haggling. Chris showed me a car with the exact trim level and options that I as I purchased a new Ford F150 and the Van Bortel price was fair without haggling. Chris showed me a car with the exact trim level and options that I asked for. I was never pressured into buying anything that I did not want by either Brandon or Chris. Mark was also helpful in spending a lot of time with me to make sure I knew all the features of my new truck before I drove it off the lot. All the staff that I interacted with were great and I would recommend this dealer to others. More

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Van Bortel Ford – One-of-a-Kind Dealer! After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Buil After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Build and Configure” tool. Within 21 minutes, we received an email from Matt German, a personable and knowledgeable sales rep at Van Bortel Ford in East Rochester. Matt’s email provided Van Bortel’s selling price for the Edge we had just configured, including current rebates! A few minutes later, he called to personally introduce himself and explain Van Bortel’s pricing and sales policies. We set up an appointment and met Matt, who was armed with answers to every question we posed. After another test drive, we decided to order the Edge. Matt competed the necessary paperwork, and introduced us to Brandon Wood, who explained Ford’s extended warranty and other optional add-on packages. Our new Edge arrived within the original delivery window and we went back to Van Bortel to pick it up. This time, Matt introduced us to Mark Hawkins, a virtual walking encyclopedia of Ford’s latest technology. Mark spent an hour explaining all of the new gadgets and even answered our questions regarding our 2014 Ford Fusion! Finally, Matt introduced us to Bryan Zemaitis, who carefully explained all of the important points in our Ford Credit contract. We have purchased 10 new cars over the past four decades and have never found the experience to be as enjoyable as it was at Van Bortel Ford. Matt, Mark, Brandon, Bryan and the others we met there were friendly, professional and never too busy to answer questions and make us feel like family. From our first impressions through vehicle delivery, Van Bortel Ford has truly been a one-of-a-kind dealer! More

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Best experience ever! We were treated like royalty they were all very pleasant only dealership to even try to find Escape we wanted!! Took time to go through how all the We were treated like royalty they were all very pleasant only dealership to even try to find Escape we wanted!! Took time to go through how all the new things worked, put blu tooth on my phone didnot have to do. Every single item was addressed! Super experience and employees, recommend Van Bortel in E Rochester very highly!! More

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Van Bortal Ford made my experience worth the 45 mile drive. Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubens Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubenspeck Sales Manager and Christen Lanzalaco Sales Rep were second to none in service professionalism, respect and friendliness. And lastly I can't leave out Mark Hawkins Delivery Specialist who gave me all the time I needed going over my F-150 features head to toe . He was attentive to detail and presented with an awesome attitude. Thanks Mark. Van Bortal Ford made my experience worth the 45 mile drive. :-) More

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