Mark Interlicchia | Page 19

Service Department is one JOKE The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag wh The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag who knows nothing about Customer Service. He is a liar and doesnt know how to communicate with his customers. Mark the Service Manager will side with his writer's and doesn't care about keeping customers. I took my money and my vehicle to MERCEDES OF ONTARIO. More

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Awesome!!! What a great buying experience, not only did Rick find me the right car but gave me a great deal and made everything easy. Walters treated me like a k What a great buying experience, not only did Rick find me the right car but gave me a great deal and made everything easy. Walters treated me like a king. More

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Service with a smile Alex Rameriz, In bringing my car in for its first service I worked with both Alex and Mark. The were both very polite and professional. Explained w Alex Rameriz, In bringing my car in for its first service I worked with both Alex and Mark. The were both very polite and professional. Explained what was done on the car and made sure I understood the pre-paid service and my remaining warranty One negative I would mention, not related directly to Mark or Alex, is the issue with the air conditioner filter system. It cost $80 to clean and/or repair and sounds like it is more of a defective issue rather tha with the part rather than something that needs to be done at every service? More

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My recent experience with Matt It was such a pleasure meeting Matt, he is so helpful and does not make you feel pushed to buy. He is a great assset to his company and will go long w It was such a pleasure meeting Matt, he is so helpful and does not make you feel pushed to buy. He is a great assset to his company and will go long ways. More

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Superlative Customer Service The service department personnel provide prompt and efficient customer service. They are friendly and knowledgeable. They get us in and out very tim The service department personnel provide prompt and efficient customer service. They are friendly and knowledgeable. They get us in and out very timely. I highly recommend this dealership. Mark Interlicchia always comes out to greet me upon my arrival whether I'm there for service or just a car wash. His customer service and interpersonal skills make me feel valued. More

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Great Service I'd like to thank Mark Interlicchia and Mike Marotta for taking care of me yesterday. I was very pleased and happy with the service. Not that I hope I'd like to thank Mark Interlicchia and Mike Marotta for taking care of me yesterday. I was very pleased and happy with the service. Not that I hope to be back, but if I do need service again, I know I'll be in good hands. More

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Service Mark always takes great care of us and makes it as easy as possible. He keeps us informed and goes the extra mile. Thanks Mark ! Mark always takes great care of us and makes it as easy as possible. He keeps us informed and goes the extra mile. Thanks Mark ! More

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A special thank you Erica Parrilla There is a coordinated effort at this dealership to make sure you know you are appreciated. Every minor detail is perfect. From the people who greet y There is a coordinated effort at this dealership to make sure you know you are appreciated. Every minor detail is perfect. From the people who greet you as you pull up to service to the happy and sweet staff at loaner car department that quickly sets you up to go on with your day, everything is thought out in a orchestrated fashion to make sure you are comfortable. I am humbled by how effortless everything is here. Thank you Walters. Thank you Erica Parrilla and Anna Nunez in the loaner department. As always, JR Rodriguez is amazing. Thank you to Mark Interlicchia as well for making sure we were safe and good to go. More

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E350 purchase Andrew Wagner made purchasing our 2014 E350 simple and painless, He took the time to show us a few E350's and explained each one to us. very knowledge Andrew Wagner made purchasing our 2014 E350 simple and painless, He took the time to show us a few E350's and explained each one to us. very knowledgeable. we did have an issue with the car, I called him and he said no problem they would take care of it, Took it in and met Mark, they gave me a loaner car and fixed it the same day, great customer service. Wife's happy!, lol More

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Professional! David and the rest of the service dept were excellent, kept me updated daily with my car and finished it in a timely manner. Would recommend David any David and the rest of the service dept were excellent, kept me updated daily with my car and finished it in a timely manner. Would recommend David anytime anyone has a service related issue. Thank you David and Walters! More

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