Great experience with routine service.
Mark was very accommodating and kept us informed of our car progress
Mark was very accommodating and kept us informed of our car progress
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by sbruce105
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Santa Cruz Toyota responded
It’s great to know your Toyota RAV4 routine service went smoothly and that Mark kept you informed throughout. Thank you for choosing us for your service needs. We look forward to assisting you again.
Didn't bother to contact me when my car was done, so I
wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his
wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his replacement that they still had my car.
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by jkveditz
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Santa Cruz Toyota responded
Thank you so much for taking the time to bring this to our attention. We apologize for the less-than-outstanding communication and any inconvenience you may have experienced. This is not the feeling we want any customer to have, and we hope to have the opportunity to speak with you to address this. At your earliest convenience, please reach out to me directly. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com
Experience was great Mark has great customer service and
is vey knowledgeable and friendly Mark helped me fix my car and apply for credit
is vey knowledgeable and friendly Mark helped me fix my car and apply for credit
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by joelsart
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Maciel
Mar 12, 2026 -
Santa Cruz Toyota responded
Thank you for sharing your positive experience. It’s wonderful Mark’s expertise and friendly approach made servicing your Tacoma and the credit application smooth. We appreciate the five-star rating.
Very quick and thorough.
Easy to make appt, good communication. Friendly staff (Mark), will use again
Easy to make appt, good communication. Friendly staff (Mark), will use again
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by spydmike
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Maciel
Mar 12, 2026 -
Santa Cruz Toyota responded
It’s great to hear your Toyota Tacoma service was both quick and thorough with straightforward scheduling. Mark will be pleased you appreciated the team’s friendliness. We look forward to serving you again.
Able to get appt next day, done quickly and I appreciate
the space to work. I also enjoyed the coffee and snacks. 😁
the space to work. I also enjoyed the coffee and snacks. 😁
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by kbo019
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Santa Cruz Toyota responded
We appreciate the five stars and your business! Thank you for choosing Santa Cruz Toyota. We look forward to assisting you next time.
I bought my used car from Toyota about 3 1/2 months ago.
I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wron
I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wrong.
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by gregrogers531
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Maciel
Feb 26, 2026 -
Santa Cruz Toyota responded
Here at Santa Cruz Toyota, we strive to provide our customers with 5-star service and vehicles, and we are sorry to hear about your less-than-outstanding experience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Feb 26, 2026 -
gregrogers531 responded
Not much of a response.
I was disappointed with the overall level of customer
service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interac
service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interactions, the basic expectations of professionalism—such as a greeting, correct name usage, and acknowledgment—were not met. After being asked to wait outside for my vehicle during pick-up, I stood there for nearly 15 minutes before another service mechanic informed me that my car had never been requested and assisted me himself. Additionally, the receptionist handling the rental car process was unwelcoming, which made the experience feel dismissive and off-putting; based on this visit, I’m reluctant in returning to this service department.
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by Kbcandaza
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Maciel
Feb 26, 2026 -
Santa Cruz Toyota responded
We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Really appreciate Mark telling me about paying for 5
services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner!
services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner!
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by spicykaterina
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Maciel
Feb 19, 2026 -
Santa Cruz Toyota responded
Thank you so much for the 5-stars and your business! Our team hopes to see you again!
The most expensive oil change I've ever gotten & my
headlight bulb wasn't replaced. ???????
headlight bulb wasn't replaced. ???????
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by brianaldersonsmith
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Maciel
Feb 02, 2026 -
Santa Cruz Toyota responded
We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Good time estimate for work.
Predicted 2 hours and work was done in just under 2 hours
Predicted 2 hours and work was done in just under 2 hours
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by scruzmtnman
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Maciel
Jan 19, 2026 -
Santa Cruz Toyota responded
Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!
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