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Mark Masen
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Mark Masen | Page 3
Sales Associate
City Volkswagen of Highland
9601 Indianapolis Blvd
Highland, IN 46322
25 Reviews
I’ve been in the automotive sales industry for 7 yrs, prior to that I was in the medical sales industry for 10 yrs. I currently reside in NWI with my wife and 2 kids (10 & 8) but am originally from the West suburbs of Chicago. I’m an avid fan of many Chicago sports teams including the Red Stars (pro women’s soccer) and the Chicago Hounds (pro rugby team).
Read moreDealership Experience
7 mos
Industry Experience
7 yrs, 5 mos
25 Reviews
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25 Reviews of Mark Masen
Helpful 
January 05, 2024
I would like to thank Mark Masen, James Thomas, and Sam Lotta for a great experience getting our 2024 Tiguan. Really appreciate their patience and help getting this done; they even helped me with finding Lotta for a great experience getting our 2024 Tiguan. Really appreciate their patience and help getting this done; they even helped me with finding the right car insurance. Have a great year City VW!!! More
by JoeW
Other Employees Tagged: Sam Lotta, JAMES THOMAS
January 03, 2024
Mark did very well Actually would have been a much better experience had I not have to question the additional charges on the worksheet. It was a lot more work and number crunching than was actually n better experience had I not have to question the additional charges on the worksheet. It was a lot more work and number crunching than was actually necessary. Best price right from the beginning would have been best. I cannot help but think that City VW would have gladly charged me $1500 more had I not gone through line by line and questioned everything. Had this been my wife or my mother, City VW would have gladly taken the higher amount. And not given them the best deal that City VW could have made. Kind of disheartening when I asked for honesty and clarity from the beginning of my transaction. I was able to talk this out with Mark, James and then Sam. More
by Timmyk45x
Other Employees Tagged: Sam Lotta, Firas Alqahef, John Stone
December 30, 2023
Mark was very knowledgeable about the vehicle I was interested in and the vehicle I was interested in from another manufacturer. I had test driven both and was able to have a constructive conversation, interested in and the vehicle I was interested in from another manufacturer. I had test driven both and was able to have a constructive conversation, which lead me to purchase the Volkswagen. More
by 8ballrich219
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