Mark Masen
Mark Masen at City Volkswagen of Highland
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Mark Masen | Page 2

Sales Associate

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

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5.0
22 Reviews

I’ve been in the automotive sales industry for 7 yrs, prior to that I was in the medical sales industry for 10 yrs. I currently reside in NWI with my wife and 2 kids (10 & 8) but am originally from the West suburbs of Chicago. I’m an avid fan of many Chicago sports teams including the Red Stars (pro women’s soccer) and the Chicago Hounds (pro rugby team).

Dealership Experience

7 mos

Industry Experience

7 yrs, 5 mos

5.0

22 Reviews

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22 Reviews of Mark Masen

March 08, 2024

Dealership Rating
Employee Rating

Mark was Great & entire staff was Great . Felt comfortable & purchasing vehicle was easy . Very Happy More

by Jmnavasr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JAMES THOMAS

Mar 21, 2024

City Volkswagen of Highland responded

Hello! Thank you for the 5 stars! We are happy to hear that our staff provided a great car buying experience for you. We hope you are enjoying your brand-new VW! If there is anything else we can do to assist you, please let us know. We appreciate your review and hope you have a great day!

March 02, 2024

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Employee Rating

Not a "no-nonsense" dealer, but certainly less nonsense. Which in my estimation, makes them one of the better ones out there. Wouldn't hesitate to buy from them again. More

by Wellington Trice
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Recommend Dealer
Yes

Other Employees Tagged: Darrell

February 27, 2024

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In 2020 and 2021 my family and I had a Few bad buying experiences here. We had promised to never come back even! When I recently came into the market of wanting a new car, I noticed their large selectio More

by Madison Daniels
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JAMES THOMAS , Mark Benne

February 26, 2024

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Employee Rating

Great experience with this dealership. Everyone involved were very helpful. I will recommend this dealership to all my friends and family. More

by E.Marquez
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Coleman, JAMES THOMAS

February 23, 2024

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Mark Masen and Mark Risen made the experience as easy as they could accommodating all signatures. Very knowledgeable and professional. 5 stars. More

by Charlesmcafee1
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JAMES THOMAS , Mark Benne

February 07, 2024

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Employee Rating

Mark was good. Helped us with any questions or concerns we had. He was easy to work with and we would definitley work with him again. More

by jvw7
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Firas Alqahef

January 31, 2024

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Customer service was amazing, very friendly staff and the process was quick and easy. They were determined to help me leave satisfied More

by Davie.moore21
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez, Firas Alqahef

January 17, 2024

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Quick service, polite and nice people to work with. We came to the understanding pretty quickly and I think I got a good deal. More

by michalbudz
Sales Price Transparency
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Recommend Dealer
Yes

January 14, 2024

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Employee Rating

Thanks to Mark he helped me find the perfect car! ! Very helpful and patient with the whole process! More

by Cavila1990
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

January 05, 2024

Dealership Rating
Employee Rating

I would like to thank Mark Masen, James Thomas, and Sam Lotta for a great experience getting our 2024 Tiguan. Really appreciate their patience and help getting this done; they even helped me with finding More

by JoeW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Lotta, JAMES THOMAS

Jan 11, 2024

City Volkswagen of Highland responded

Hi Joe! A verry Happy New Year to you and thank you for the 5 stars! We are so happy to hear that our sales and finance team assisted you so well in your car buying experience. We hope you are enjoying your brand-new 2024 Tiguan! If you have any questions, please let us know. We appreciate your business and hope you have a great day!

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