Mark Mitchell | Page 10

It was a wonderful experience to have such a thorough and patient salesperson as Karen Lloyd. She explained all the documents we signed and received. She discussed all the features of the car, and answered all our questions in "easy to understand" language. We had to come back the next day to bring some documents we had forgotten on our car being traded in, and then she spent over two hours patiently going over every feature of the car and helped us set it up for our preferences. By the way, this was supposed to be her day off.

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Went by and did a test drive and looked at vehicles. Courtney answered any questions I had by email over the next few days. Came back to buy the vehicle and had a great experience. Courtney was not pushy and took her time with us.

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I recently moved to Birmingham from NJ. This was my 4th leased car from Infiniti, but my first from an Alabama dealer. I can say without hesitation that this was the best car buying experience I’ve had to date. Courtney was knowledgeable, professional, and a delight to work with. I was a happy Q40 owner and wanted another one but the model was discontinued. Courtney did everything she could to make a Q50 work for me, and now I can’t imagine owning anything else.

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Very good experience. Tom Fleming was very courteous and knowledgeable about the vehicles we looked at. He answered all our questions. Was easy to work with along with the manager, Mark Mitchell.

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We had a great experience with Infiniti as we purchased a certified QX 80. Kayla helped make the “car buying” experience very efficient and enjoyable. She’s followed up with us multiple times since we made the purchase. We would recommend anyone to the Infiniti dealership in Hoover.

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We truly enjoyed our car buying experience with Kayla at Infiniti of Birmingham. She worked hard to make our dream of a new QX30 come true!

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It was very refreshing to have a car buying/purchasing experience with Kyle and Infinity of Birmingham. Mr. Roberts was prompt in follow ups, empathetic to needs and sincere. My family and I didn’t feel pressured and he was willing to work with us around life’s schedule. He also introduced us to Sales Manager(Mark) and the GM. I found them to be equally impressive. Without reservation I’ll consider him for future auto purchases and recommend him, dealership and current staff.

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The current Infiniti is the 3rd one I have purchased from Infiniti of Birmingham. Courtney Young handled the last purchase I made. Courtney has a great personality and is an excellent representative of your company. Also the Service Dept. is great.

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