Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
154 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

1 yr

Industry Experience

35 yrs, 8 mos

Languages Spoken

English English

4.9

154 Reviews

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154 Reviews of Mark Morgello

March 08, 2026

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Employee Rating

Mark did a great job and communicated well with me. My car was done very quickly. Great experience. More

by ELIZABETHLOVAS
Service Price Transparency
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Recommend Dealer
Yes

March 05, 2026

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Mark was great and so helpful! We will use Crest Volvo again in the future More

by JULIANA.LOPEZ74
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Recommend Dealer
Yes

March 02, 2026

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Great service! Solved my issue and found my warranty to cover it! Also gave me a loaner when the service team was back up, More

by DARAOTU
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Recommend Dealer
Yes
Mar 06, 2026

Crest Volvo Cars responded

Thank you for sharing your positive experience with our service team. We understand how important it is to have warranty coverage identified and utilized effectively for necessary repairs. Your satisfaction with our ability to resolve your concerns and provide convenient transportation options during the service process means a great deal to us. We appreciate customers like you who take the time to recognize quality automotive care, and we look forward to continuing to serve your vehicle maintenance needs.

February 28, 2026

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Great service at the Volvo dealership. The team member was very knowledgeable and helpful. Thank you. More

by leyoungblood
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Recommend Dealer
Yes
Mar 03, 2026

Crest Volvo Cars responded

We are ecstatic to hear about your positive experience with our team. It's wonderful to know that our staff member provided you with knowledgeable assistance and helpful service throughout your visit. Your feedback means a great deal to us and reinforces our commitment to delivering exceptional customer care. We truly value your trust in our dealership and look forward to continuing to serve you with the same level of excellence in the future.

February 28, 2026

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Transparent, honest, quick, clean, well organized, friendly, all supervisors show strong sense of responsibility as well More

by SUIN94LEE
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Recommend Dealer
Yes

Other Employees Tagged: Jasmin Umanzor

Mar 03, 2026

Crest Volvo Cars responded

We are delighted to hear about your wonderful experience with our team. Your recognition of our transparency and honest approach means everything to us. It's heartening to know that our efforts to maintain a clean and well-organized environment made a positive impression during your visit. We take great pride in our team's commitment to responsibility and delivering quick, efficient service while maintaining that friendly atmosphere you experienced. Your kind words about our supervisors and their dedication truly highlight what we strive for every day at Crest Volvo Cars. We appreciate you taking the time to share these thoughtful comments about your experience with us.

February 25, 2026

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Appreciate the white glove treatment. Exceptional service with a smile! Thanks Mark for all the help! More

by Randall Nixon
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Recommend Dealer
Yes
Feb 26, 2026

Crest Volvo Cars responded

Thank you for your review, Randall! We are thrilled to hear about your outstanding experience with our team. Providing exceptional care and service with genuine warmth is what we strive for every day. Your kind words about the premium level of attention you received truly make our day. We appreciate you taking the time to share your positive experience, and we look forward to continuing to serve you with the same level of excellence in the future.

February 23, 2026

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Employee Rating

The professionalism and expertise of the advisor and the technicians surpassed my expectations! Mark, in the service department was a pleasure to work with. More

by sonyamay
Recommend Dealer
Yes
Feb 24, 2026

Crest Volvo Cars responded

We are ecstatic to hear about your outstanding experience with our team! Your recognition of the exceptional professionalism and expertise demonstrated by our advisor and technicians means everything to us. It's wonderful to know that the service department exceeded what you were hoping for, and we're thrilled that your interaction was such a positive one. Thank you for taking the time to share your experience - feedback like yours motivates our entire team to continue delivering the high-quality service our customers deserve.

February 22, 2026

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Very timely, predictable and a goof service experience. Waiting lounge was well equipped and comfortable. More

by akalra2003
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Recommend Dealer
Yes
Feb 24, 2026

Crest Volvo Cars responded

We are thrilled to hear about your positive experience with our service team. Your feedback about our timely and reliable service means a great deal to us. We're especially pleased that you found our waiting area comfortable and well-appointed during your visit. At Crest Volvo Cars, we strive to make every aspect of your service experience as smooth and pleasant as possible. Thank you for choosing us and for sharing your thoughts about the quality of care you received.

February 22, 2026

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Everything went well. I am glad the technician was able to determine why the check engine light continued to come on. More

by LANINGMARK
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Recommend Dealer
Yes
Feb 24, 2026

Crest Volvo Cars responded

We are overjoyed to hear that your service experience exceeded your expectations. Your satisfaction with our technician's diagnostic skills means everything to us. We understand how concerning a persistent check engine light can be, and we're thrilled that our team was able to identify the root cause and provide you with peace of mind. Thank you for trusting us with your vehicle's care, and we look forward to serving you again in the future.

February 21, 2026

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Mark was extremely helpful make the appointment and handling the service. Best experience with Crest Volvo thus far. More

by Scruggsld
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Recommend Dealer
Yes
Feb 24, 2026

Crest Volvo Cars responded

We are excited to hear about your wonderful experience with our service team. Having someone who was incredibly helpful with scheduling and managing your service needs makes all the difference. It's fantastic to know that this visit has been your finest experience with us so far. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service to every customer who walks through our doors.

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