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Mark Rodgers

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Mark Rodgers

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Mark Rodgers | Page 40

Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

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4.9

436 Reviews

Overview Reviews (436) Inventory (229)

4.9

436 Reviews

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436 Reviews of Mark Rodgers

May 21, 2021

Dealership Rating

Employee Rating

The technician was so friendly and helpful. He went over what was done in detail and apologized for a short delay because of a printer issue. I felt very valued as a customer. Great job concordville! what was done in detail and apologized for a short delay because of a printer issue. I felt very valued as a customer. Great job concordville! More

by KENT266

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Zach Catrambone

Helpful 0

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May 24, 2021 -

Concordville Subaru responded

Thank you for your kind words and positive feedback, KENT266! We are happy to hear that our team was able to provide you with quick service. Safe travels!

May 21, 2021

Dealership Rating

Employee Rating

Concordville's Service Dept. Is absolutely the best. Fast. They always have convenient appointment times and go above and beyond to help with any conflict. Thank you for our great service visit! Fast. They always have convenient appointment times and go above and beyond to help with any conflict. Thank you for our great service visit! More

by BETHMCG58

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Melissa McElwee, John Brennan, Lauren Scannapieco , Zach Catrambone, Ken Cooper, Taylor Thornton

Helpful 0

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May 24, 2021 -

Concordville Subaru responded

Thank you for the great review. We will be sure to thank our team for providing you with excellent service. We look forward to working with you again.

May 20, 2021

Dealership Rating

Employee Rating

Always end up with more issues. That they mysterioysly dont know. Apparantly they dont hire reliable mechanics. They do not fully check out a vehicle. Guess it's a tactic to get people back and take more dont know. Apparantly they dont hire reliable mechanics. They do not fully check out a vehicle. Guess it's a tactic to get people back and take more money More

by ryanschwartz2001

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Helpful 0

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May 31, 2021 -

Concordville Subaru responded

Good Afternoon Ryan, I am very sorry to hear that you were not pleased with our service department. Please let me know what the issue was so I can make sure you are 100% satisfied. I look forward in hearing from you. Moe Laraki Concordville Subaru Mlaraki@concordvillecares.com

May 31, 2021 -

ryanschwartz2001 responded

You can easily look up my file and see every time I have had an issue at this dealership the list is long. And it is not the front guys at the service desks it seems to be the mechanics or lack there of qualified mechanics. to focus on the last issue. I went in there for routine maintenance, which also includes a multi point inspection. They found a few issues, which I allowed them to repair. When i left the shop much later than anticipated they did not even wash my vehicle. At that point it is what it is I wasn't going back in. Anyway they took my car for a test drive and on the multi point inspection sheet every was satisfactory. It was a hot day and i had my AC on when I came into the shop. It was not making any noises or anything abnormal. When I got in my car the AC was turned off. So I turned it back on as I was proceeding out of the dealership. I thought I heard something weird, but just thought it was due to the road conditions around. Once i got home only a few minutes away and in my driveway I continued hearing this louder almost grinding sound. I popped the hood and the ac compressor area seemed to be where the noise was coming from. I sent a video of it to the dealership for them to confirm it sounds like something with the compressor. Why did this pass multi point inspection? That inspection clearly says Heating/air conditioning system satisfactory. why did they have the air turned off? Did something happen while they were working on my vehicle? As I said drove in and there was no weird noise. Once again I will say the service front desk has been wonderful. They have already called me about this and are looking into it when I go in this week 6/3/2021. Now as far as what they say after we shall see. As I said this is only one of so many issues including replacing my short block due to recall for oil issues. Which turned into a long ordeal because once again the mechanics screwed up. All should be on my file I am sure. Especially since I contacted corporate at that time and dealt with Wendy Clough. I can say once I hit 100,000 miles it will be very hard to get me to come back this Subaru at all due to the lack of qualified mechanics. Let alone to buy a new car from Subaru since they do not appear to be a car to be passed down and driven for a long time. Guess that's just another sales pitch. So strange since I did every maintenance in the book to exact. Yet so many issues more than I have seen from any other car I have owned.

May 19, 2021

Dealership Rating

Employee Rating

Easy scheduling of the appointment online and very courteous and professional service! I was able to schedule my service at a time that was convenient for me and able to pick up at an equally convenie courteous and professional service! I was able to schedule my service at a time that was convenient for me and able to pick up at an equally convenient time. More

by norkiewicz0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Melissa McElwee, John Brennan, Lauren Scannapieco , Zach Catrambone, Ken Cooper, Taylor Thornton

Helpful 0

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May 20, 2021 -

Concordville Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Subaru! We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2021

Dealership Rating

Employee Rating

I've had nothing but very positive experiences with Concordville Subaru. Everyone makes you feel like their one and only customer. They always greet you with a smile and make you feel like a star by th Concordville Subaru. Everyone makes you feel like their one and only customer. They always greet you with a smile and make you feel like a star by their exuberant attitude. Very pleased. Feeling blessed. More

by MELLOWDAYS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Melissa McElwee , Zach Catrambone

Helpful 0

Report | Print

May 17, 2021 -

Concordville Subaru responded

Thank you for taking a moment to leave us this review, MELLOWDAYS. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit.

May 13, 2021

Dealership Rating

Employee Rating

Mark handle the situation with my battery. He explain things well and understood I was frustrated with having to replace it after 33 months. He gave me $20 off which made a difference to me. I was apprec things well and understood I was frustrated with having to replace it after 33 months. He gave me $20 off which made a difference to me. I was appreciative of my car being washed as well. I am happy, very happy with the service at Concordville Subaru More

by DOCHOLLiSV

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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May 14, 2021 -

Concordville Subaru responded

Thank you for the four and a half stars, Ken! Concordville Subaru appreciates your business.

May 13, 2021

Dealership Rating

Employee Rating

Very pleasant and helpful employees. Did as much or more than expected without extra charges. Highly recommend. Got me a loaner with old-fashioned KEY! than expected without extra charges. Highly recommend. Got me a loaner with old-fashioned KEY! More

by DLS

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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May 14, 2021 -

Concordville Subaru responded

Thank you for visiting Concordville Subaru, DLS! We are happy to know that you enjoyed our services. We look forward to working with you again!

May 11, 2021

Dealership Rating

Employee Rating

Nice service quick and very good job friendly place to visit tanks l well be back we know the I going to have perfect service visit tanks l well be back we know the I going to have perfect service More

by IVANARANGO62

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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May 12, 2021 -

Concordville Subaru responded

Thank you for the 5 star review! We appreciate your business and hope to work with you again in the future!

May 11, 2021

Dealership Rating

Employee Rating

They took my car on time for the recall and the car was done when they said it would be done. Very professional and the free car wash was great! done when they said it would be done. Very professional and the free car wash was great! More

by MPREED

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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May 12, 2021 -

Concordville Subaru responded

Hello, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 09, 2021

Dealership Rating

Employee Rating

Excellent attention to customer service needs. He offered services to be completed that ultimately saved me time. He was professional and very personable. I would recommend. services to be completed that ultimately saved me time. He was professional and very personable. I would recommend. More

by manorlords

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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May 10, 2021 -

Concordville Subaru responded

Thank you for recommending Concordville Subaru, manorlords.

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