Mark Roser | Page 5

Beck Ford responded

Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize for the multiple frustrations and disappointments you encountered during your recent visit. As a loyal Ford customer for over 40 years, your continued business means a great deal to us, and it's clear we fell short of the service you rightfully expect and deserve. Your feedback about your interaction with our sales team is deeply concerning. Every member of our team should be committed to providing courteous, attentive, and professional service—regardless of the weather or circumstances. It's unacceptable that your appointment was missed and that communication regarding pricing and discounts was inconsistent. We also regret any pressure you felt regarding your SUV, especially after expressing your preference. I also want to acknowledge your long-standing concerns regarding your AC and the freon smell. Your health and safety are top priorities, and I'm very sorry if our service team did not give your concerns the attention they required. I will be sharing this with our service management team for immediate review. I'm glad to hear Jeremy in the Quick Lane provided you with a positive experience—that’s the standard we strive for across all departments. That said, we will also review the discrepancy on your service invoice regarding the tire recommendation to ensure more accurate reporting going forward. We appreciate your honest feedback and would welcome the opportunity to make this right if you’re open to it. Please call our management team directly at (386) 328-0344, ext. 135—we value your voice and would like to restore your trust in our dealership.

Beck Ford responded

Thank you so much for your wonderful review! We’re delighted to hear you had a great experience with our team and that you appreciated our upfront pricing, fast service, and friendly staff. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Beck Ford responded

Thank you so much for your kind words! We're thrilled to hear that our service department, communication, and mobile options have made a positive impact on your experience. Saving you time while providing quality service is exactly what we aim for. We truly appreciate your support and look forward to assisting you again soon!

Beck Ford responded

Thanks, Jeff! We'll see you next time around!

Beck Ford responded

Thanks for the 5-star review! Putting our customers first is always our number one priority. We're happy to know that our Ford Sales team delivered on that commitment. We look forward to assisting you with your vehicle needs on the sales and service side for many years to come.

Beck Ford responded

Thank your for taking a moment to leave a review. We appreciate the 5-stars and we'll be sure to share your kind words with our team. Thanks for your loyalty. We'll see you next time!

Beck Ford responded

Thank you for the 5-star review! We appreciate your business!

Beck Ford responded

Thank you for your feedback. We understand that rising costs can be frustrating, and we’re always working to provide competitive pricing while maintaining high-quality service. If you’d like, we’d be happy to review your recent visit and see if there are any available discounts or maintenance packages that could help in the future. Your business is important to us, and we’d love the opportunity to keep servicing your vehicle.

Beck Ford responded

Thank you for the great feedback! We're glad to hear the mobile service worked out so smoothly and that our team was able to arrive early and get the job done quickly. Convenience and efficiency are what we strive for, and we’re happy we could deliver that for you. We appreciate your business and look forward to helping you again in the future!