Mark Sonn | Page 15

Wow! Howard was very personable, professional and highly knowledgeable about the vehicle he showed us today! We loved being able to test drive it and get Howard was very personable, professional and highly knowledgeable about the vehicle he showed us today! We loved being able to test drive it and get to know him a little better. We highly recommend him! More

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Howard was a great & knowledgeable sales associate! Mark in finance was a big help as well! Mark in finance was a big help as well! More

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Because of my experience at BMW Cattonsville I would recommend all my family and Friends. recommend all my family and Friends. More

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The purchasing and financing of my BMW was quick and simple. The staff was very attentive and helpful through the entire process! simple. The staff was very attentive and helpful through the entire process! More

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Respectfully, I found the finance manager segment of closing my purchase to be extremely unpleasant. I was already pre-approved for financing and expected to enter office, sign papers, and go. Instead, closing my purchase to be extremely unpleasant. I was already pre-approved for financing and expected to enter office, sign papers, and go. Instead, Mark engaged in a fast-talking, clearly choreographed pitch to sell me an extended warranty. Each time I said “no” he came back with another so-called ‘can’t beat offer’ — and he kept at it until I said “I just want to close the deal and go.” It was exhausting by design. And it was the kind of behavior that feeds negative perceptions of car dealerships. Every aspect of my purchase was satisfying except my time in Mark’s office. More

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Howard is a great salesperson for your company. Keep up the great customer service you got. Keep up the great customer service you got. More

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Overall it was a very pleasant experience with the dealership particularly working with Howard Moon. Mr. Howard is genuinely caring, honest and transparent with a customer-first attitude. dealership particularly working with Howard Moon. Mr. Howard is genuinely caring, honest and transparent with a customer-first attitude. More

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Our Service Consultant Jae Lim was absolutely awesome. He made me quickly forget about my visit to the Benz dealership I just came from across the street. He was courteous and patiently made sure my wif He made me quickly forget about my visit to the Benz dealership I just came from across the street. He was courteous and patiently made sure my wife had all her questions answered. He highlighted features about the vehicle we were not readily aware of and made the car buying experience my best one yet. More

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My Client Advisor, Benn Edwards, and Financial Advisor, Mark Sonn, were thorough professionals and made the buying process seamless and pleasant. Highly recommend BMW of Catonsville!! Mark Sonn, were thorough professionals and made the buying process seamless and pleasant. Highly recommend BMW of Catonsville!! More

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Friendly but very professional and attentive service. The counselor went through every details and answered all our questions. The counselor went through every details and answered all our questions. More

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