Mark Venti | Page 2

Hennessy Porsche North Atlanta responded

Heather, we are ecstatic upon reading that your 7th purchase with us was another excellent experience all around! We are truly grateful for your high remarks about our staff, as we always aim to deliver the best service around. Congratulations! We look forward to serving you for many years to come. Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

Putting our customers first truly is the Hennessy way. Harry, we are honored to have provided you with attentive, dedicated, and outstanding service. Thank you for leaving this review, for your high remarks about our staff, and for choosing Hennessy Porsche North Atlanta!

Hennessy Porsche North Atlanta responded

We appreciate your 5-star feedback. It's wonderful to hear that you've had another perfect pruchase experience with us; we look forward to serving you with the same level of excellence for years to come! Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

Thank you for taking the time to share your feedback regarding your recent car buying experience. We sincerely apologize for the inconvenience and frustration you encountered during this process. We strive to provide excellent service to all our customers, and we regret that we fell short of your expectations. We understand your disappointment in the lack of responsiveness from your salesman, Sam. It is unacceptable that you did not receive a timely response to your inquiries. We will address this issue internally to ensure that our communication channels are improved, and our team members are more accessible to our valued customers. Regarding the delivery process and the requirement of a wet signature on premise, we apologize for any confusion or inconvenience caused. We acknowledge that our procedure may not have aligned with your previous experiences, and we apologize for any inconvenience caused by this miscommunication. We will review our processes to ensure clarity and better accommodate our customers' preferences in the future. Additionally, we apologize for the lack of follow-up after you took delivery of your new Macan. Our team should have been in touch to ensure your satisfaction and address any concerns or questions you may have had. We will investigate why the appropriate follow-up was not provided and take the necessary steps to prevent such oversights in the future. We value your feedback and appreciate you bringing these matters to our attention. We are committed to learning from this experience and making the necessary improvements to provide a better car buying journey for our customers. If there is anything further we can assist you with or if you would like to discuss your experience in more detail, please feel free to reach out to us directly. We would be more than happy to address your concerns personally. Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

We greatly appreciate your kind words and continued loyalty, and we're delighted to have Abraham Caracheo as part of our team at Hennessy. His dedication to ensuring your satisfaction, extensive knowledge of our cars, and commitment to transparency are qualities we strive for in all our salespeople. We're glad Joel Hughes has been consistently responsive and helpful on the service side as well. Thank you for your high remarks and recommendation; we look forward to assisting you with your next car purchase! Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

Stephen, thank you for leaving this glowing 5-star recommendation! We're overjoyed to hear that you've had multiple great experiences with both our Sales and Service Teams over the years. We strive to provide a seamless and enjoyable experience for all of our customers, and we appreciate your continued loyalty. Thank you for being a part of the Hennessy Porsche Family! Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

Will, we truly appreciate you taking aside time to leave Mike a recommendation as well. We're thrilled to hear that he provided you with great service and that you found his brand/process knowledge invaluable. Mike's customer service truly epitomizes both Porsche and Hennessy values; we are honored to pass along your words of high praise. We look forward to serving you for years to come! Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

Thank you for leaving a 5-star recommendation! We're happy to hear that Tyler's honest, efficient, and accommodating assistance made for a satisfactory purchase experience. Perfecting the customer experience matters a great deal to us, and we're glad to hear that your experience has been a reflection of these efforts. We looks forward to serving you for years to come! Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

Thank you for taking a moment to leave our Team this glowing 5-star recommendation! Top notch service is what we aim to provide all of our valued clients with, always. We look forward to serving you for years to come! Sincerely, The Hennessy Porsche North Atlanta Team

Hennessy Porsche North Atlanta responded

Chris, we're truly pleased to hear that nearly a year after initially meeting with us to design your 911, you took delivery of the vehicle this week! We are excited to hear about your excitement, and we appreciate your glowing 5-star recommendation for Abraham, the Porsche 911, and our facility. Congratulations, and thank you for choosing Hennessy! Sincerely, The Hennessy Porsche North Atlanta Team