Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn | Page 10

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
743 Reviews
4.9

743 Reviews

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743 Reviews of Mark Wilburn

August 12, 2025

Dealership Rating
Employee Rating

The buying process was very easy and JD was great to work with. Keely made the financial part a breeze. I noticed a small issue 2 days later and the service were prompt to get my vehicle scheduled, even of More

by daveparlett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy , JD (in the preowned department)

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

August 08, 2025

Dealership Rating
Employee Rating

Took care of an issue covered by Warranty. . we dropped out the vehicle and they brought it back for us. Great Customer Service! More

by STEPHBLESSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

August 06, 2025

Dealership Rating
Employee Rating

This is the one-stop shop for everything Subaru! Mark in the service department has kept my 200K+ Forester XT running, and has been very helpful in diagnosing problems and providing very nice loaner More

by DDARAB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Nick McElyea

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

August 05, 2025

Dealership Rating
Employee Rating

Always friendly, enjoyed talking to Keely, Frank and Mark. The wait was reasonable, the snacks and coffee was excellent. More

by REVEREND.MARYSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Tilghman, Keeley Murphy

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

August 02, 2025

Dealership Rating
Employee Rating

I really like the service department in Mooresville. Mark is my service rep., and Jacob has been helpful, too. More

by aballewedit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen , Kimmie

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

August 02, 2025

Dealership Rating
Employee Rating

The Service Department and Coordinator do a wonderful job... The Marketing Department then hounds customers with attempting to sell customer a new car through trade-in offers. I had to call dealership More

by dicopaso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

August 01, 2025

Dealership Rating
Employee Rating

Love the service department especially Mark! He’s always courteous and he knows his stuff. More

by BARNETT314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

July 31, 2025

Dealership Rating
Employee Rating

Mark is the best to work with! Always friendly and professional. He explains the maintenance details that are needed to keep our automobiles in great condition! More

by DDOPHEIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

July 18, 2025

Dealership Rating
Employee Rating

Excellent and timely service from a very professional team. Mark is extremely responsive and thorough to make sure our appointments run smoothly. More

by JMOORE3024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 17, 2025

Dealership Rating
Employee Rating

I refuse to be made to answer this question. Please change this format. I will not be responding to any more surveys. More

by HULENEMCLEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred - technician - great!

Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

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