Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
717 Reviews
4.9

717 Reviews

Write a Review

717 Reviews of Mark Wilburn

February 25, 2026

Dealership Rating
Employee Rating

Was able to get an appointment quickly. Always listen and explain thoroughly what my car needs More

by SMACK962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Randy Marion Subaru responded

We’re happy we could schedule your Subaru Impreza service promptly. It’s great to know our team listens carefully and offers clear explanations of your car’s needs. Thanks for the five-star rating, and please reach out if you need anything else.

February 21, 2026

Dealership Rating
Employee Rating

Great people always good to deal with they go the extra mile to do job right More

by CHRISTMANTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2026

Randy Marion Subaru responded

Thank you for sharing your experience with the service on your Subaru Outback. Mark and the team were glad to put in the extra effort to ensure everything was done right. We appreciate your trust and look forward to helping you again.

February 14, 2026

Dealership Rating
Employee Rating

Always helpful. Thank you. Nothing more to say. I will return. Thank you. Thank you More

by jdkutzschbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad our team was helpful during your Subaru Outback service and look forward to assisting you again.

February 10, 2026

Dealership Rating
Employee Rating

Always get excellent service from the service department and the staff is always very helpful More

by WILBURN2W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2026

Randy Marion Subaru responded

Thank you for trusting our service department with your Subaru Legacy. Mark and our entire team are glad to help and look forward to assisting you again.

February 10, 2026

Dealership Rating
Employee Rating

I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lawson, Aaron Forness, Jessica Matos, Jacob McMillen , Everyone assisted in processing my car

Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

February 08, 2026

Dealership Rating
Employee Rating

Flawless experience once again, I had new front rotors and pads installed and the mechanic noticed my tires were cupping on the inside edge so he recommended a 4 wheel alignment to save my tires from wear More

by VERTICALCHAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Feb 08, 2026

Randy Marion Subaru responded

It’s fantastic to hear our detailed inspection and video walkaround helped catch the tire cupping on your Subaru Impreza. We’re glad the front rotor and pad installation went smoothly and you appreciated our straightforward service approach. Your praise for our service department truly means a lot to us.

February 01, 2026

Dealership Rating
Employee Rating

Great experience at Randy Marion Subaru! The customer service was excellent — everything was explained clearly and thoroughly. They provided a loaner car, which made things super convenient More

by RISHI23289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Feb 01, 2026

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 01, 2026

Dealership Rating
Employee Rating

I am extremely satisfied with the service that this dealer provided for my 2025 Outback. The work that provided was done in a timely manner. I would recommend this dealership to anyone that needs some More

by MARYPATTON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jessica Matos, Jacob McMillen , Tim Lawson

Feb 01, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 31, 2026

Dealership Rating
Employee Rating

Had the full 60k service plus a cracked windshield. Had a professional rapport with the employees. Mark who is my service writer does a outstanding job keeping me inform. More

by dahensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 31, 2026

Dealership Rating
Employee Rating

Service reps are friendly and knowledgeable. As a regular customer it's nice to be recognized More

by TJRHALEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

1
...

Dealership Inventory (230 Vehicles)

used 2025 Subaru Crosstrek car, priced at $27,441
2025 Subaru Crosstrek
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $46,049
2026 Subaru Outback
new
Crystal White Pearl exterior
CVT
All-wheel Drive
used 2025 Toyota RAV4 Hybrid car, priced at $34,981
2025 Toyota RAV4 Hybrid
used
Silver Sky Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $37,942
2026 Subaru Forester
new
Geyser Blue exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $30,920
2026 Subaru Crosstrek
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $31,347
2026 Subaru Crosstrek
new
Crystal White Pearl exterior
CVT
All-wheel Drive