Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
727 Reviews
4.9

727 Reviews

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727 Reviews of Mark Wilburn

March 23, 2026

Dealership Rating
Employee Rating

The Service department, especially Mark and Jessica are always very attentive and do a fantastic of keeping the customer informed about their vehicle being serviced. I would also say Keeley on the sales s More

by ALLENL.HOFFER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Jessica Matos

Mar 23, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

March 21, 2026

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Honest, dependable, trustworthy, good prices, timely, welcoming, great atmosphere, the best advisor “Mark Wilburn”, great More

by mamchlt
Service Price Transparency
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Recommend Dealer
Yes
Mar 21, 2026

Randy Marion Subaru responded

We’re grateful you felt welcomed by our team and appreciated the transparent pricing. It’s wonderful Mark provided dependable advice throughout your Outback service. Thank you for trusting us with your Subaru, and we look forward to your next visit.

March 18, 2026

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We are traveling needed an oil change and tire rotation…. took us right in with no appointments and was out in an hour! Even gave me discount being a loyalty member! Everyone was so nice and friendly even th More

by ANGELBEACHBABE
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Neeley Managers

Mar 18, 2026

Randy Marion Subaru responded

Thank you for letting us fit your Subaru Ascent in quickly and complete the oil change and tire rotation within an hour. It’s rewarding to hear our loyalty discount, clean lobby, and friendly team made your visit enjoyable. Thank you for considering Subaru for your next vehicle and safe travels ahead.

March 16, 2026

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I’ve always had a great time with the service reps at Randy Marion Subaru. Jessica Matos was fantastic—she checked me in and explained everything about my car’s issues clearly. She was honest about the c More

by RISHI23289
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Jacob McMillen

Mar 16, 2026

Randy Marion Subaru responded

Thank you for highlighting Jessica’s clear check-in process and honest cost estimates for your Subaru Forester. We’re glad the loaner car was ready right away and the timeline met your expectations. We appreciate your recommendation and look forward to helping with any future service needs.

March 15, 2026

Dealership Rating
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Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will More

by elishallovejoy
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2026

Randy Marion Subaru responded

Hearing that you feel at home with us every time really makes our day. We’re glad our team could deliver honest and caring service on your Crosstrek. We look forward to being your go to Subaru service center whenever you’re in the area.

March 13, 2026

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As usual the folks in the service department are terrific to work with - friendly, knowledgeable, efficient, good listeners. Particularly impressed that they keep you informed with regular updates as to how More

by SANDYROBINSON32
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you for recognizing our service team’s friendly, knowledgeable, and efficient work on your Subaru Outback. We’ll share your praise with Jessica for arranging the at-home pickup and drop-off. It’s great to know our updates kept you informed throughout the process.

March 11, 2026

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Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
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Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

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I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
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Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

March 05, 2026

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Service mgr was excellent. Offered a loaner since service would be about 4 hrs. Car was done exactly when promised. More

by dscarpa3
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Recommend Dealer
Yes
Mar 05, 2026

Randy Marion Subaru responded

We’re pleased our service manager made a positive impression and provided a loaner while your Subaru Forester was being looked after. It’s great to know the work was completed right on schedule. Thank you for the five-star rating and for trusting us with your vehicle.

March 03, 2026

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Employee Rating

I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

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