Marlena Anzalone
Marlena Anzalone at Executive Volkswagen

Marlena Anzalone | Page 16

Service Advisor

Executive Volkswagen

444 State Street (Route 5)
North Haven, CT 06473

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4.9
201 Reviews
4.9

201 Reviews

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201 Reviews of Marlena Anzalone

September 27, 2024

Dealership Rating
Employee Rating

Everyone I deal with there are nicest people ! The video while my car is being serviced is an awesome way to show and be told on what any problems or care the care needs! More

by dgcvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eleanor DuPaul, Skip Scanlon

Sep 27, 2024

Executive Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

September 26, 2024

Dealership Rating
Employee Rating

I’ve had a long relationship with this dealership since all my cars have been Volkswagens. My relationship expands over fifty years. Poly the staff has changed. But not the professionalism. I’m at home whe More

by wdixon3889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Skip Scanlon , Anthony Woods, Tyler, gee can’t think of her name, she’s one of the long time office workers.

Sep 27, 2024

Executive Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2024

Dealership Rating
Employee Rating

The staff was very kind understanding, especially who met our needs. I will be back.Thank you More

by deancola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Skip Scanlon

Sep 16, 2024

Executive Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

September 13, 2024

Dealership Rating
Employee Rating

Wonderful service advisors. ..but I paid over $400. for testing and ended up getting a new gas cap. More

by galianbetsy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Skip Scanlon

Sep 13, 2024

Executive Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 13, 2024

Dealership Rating
Employee Rating

Marlene is always amazing! !!! She is an efficient, kind, knowledgeable and shows actual care for clients! More

by traci4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Brouard, Chris Bonilla

Sep 13, 2024

Executive Volkswagen responded

Thank you, Traci, for the kind words for Marlene and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 11, 2024

Dealership Rating
Employee Rating

Reliable and work is performed as ordered with consistent quality. Pleasant staff with good communications skills. More

by DAVID4369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Skip Scanlon

Sep 12, 2024

Executive Volkswagen responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years!

September 11, 2024

Dealership Rating
Employee Rating

I do not recall anyone named Anthony and the only one I spoke with was the woman at the desk and she was kind, efficient and professional. Thank you! More

by GCHAFFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skip Scanlon

Sep 12, 2024

Executive Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 10, 2024

Dealership Rating
Employee Rating

This dealership was very efficient. As soon as I arrived, Marlena checked me in. She informed me of the services that were recommended for my car based on mileage. She was very pati More

by LOISORSINI1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Woods

Sep 10, 2024

Executive Volkswagen responded

Lois, Thank you for your very kind review. Marlena and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Volkswagen.

September 09, 2024

Dealership Rating
Employee Rating

very. good every. time I need them. very professional outfit. have a nice. day to all More

by wittenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skip Scanlon

Sep 09, 2024

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 29, 2024

Dealership Rating
Employee Rating

Still dealing with oil burning issue and repeated returns to dealership over this problem again and again More

by Michaeltattar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Skip Scanlon

Aug 29, 2024

Executive Volkswagen responded

Michael, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything Tyler and our team can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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