Marlon Poole
Marlon Poole at Tom Gill Chevrolet
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Marlon Poole | Page 2

Product Specialist

Tom Gill Chevrolet

7830 Commerce Drive
Florence, KY 41042

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5.0
444 Reviews

Dealership Experience

6 yrs, 10 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

5.0

444 Reviews

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444 Reviews of Marlon Poole

February 05, 2024

Dealership Rating
Employee Rating

Always satisfactory service here! Marlon was especially helpful in assisting me. I will continue to come here for all my vehicular needs! More

by jcbertsche00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Post

January 31, 2024

Dealership Rating
Employee Rating

Marlon is the best! So helpful, appreciate him working with me and getting me into a beautiful car! More

by agraceb24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stacy Wolfe

January 27, 2024

Dealership Rating
Employee Rating

I usually deal with Marlon Poole, but since he was unavailable, he hooked me up with Ryan Harkins who went out of his way to make me feel comfortable about my purchase and the process. He was very acc More

by jtolbertmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Commodore, Elizabeth Wuest, Ryan Harkins , Holly from appraisal

January 16, 2024

Dealership Rating
Employee Rating

Wasted an entire day waiting on a return call after making an offer on an FJ Cruise. Gave a price and told him I needed an answer so I could book a flight to pick up the automobile. He agreed that h More

by tracy m
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Jan 16, 2024

tracy m responded

Seeing as it was in our text communication that seems odd. That still does not explain the lack of communication on your staffs behalf either. I also do not understand your comments seeing as i never asked to speak to a manager yet, one came onto explain / review the final numbers with me. Seems like your employee committed to price and your team/mgr backed out and no one in your organization is willing to step up and be accountable. Very disappointed to see such poor ethics in your organization.

Jan 16, 2024

tracy m responded

Tom Gill Chevrolet responded PRIVATELY on 1/16/24 11:33 AM Tracy, we want to apologize for the experience that you had. We did a thorough review of the communication and unfortunately your experience was not up to our standards. You should have been told right away that we do not negotiate the price posted online and the offer was not possible.

January 13, 2024

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Employee Rating

Tom Gill Chevrolet has amazing customer service! Ryan Meinert made my experience easy by answering all of my questions and making sure I got everything I was looking for today!! Thank you everyone!! More

by melissanfranks329
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Meinert

January 10, 2024

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Employee Rating

Seem like Marlon Poole was nice and cared about the customer and helped with what we needed. More

by Hotrod30ford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 09, 2024

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Employee Rating

Marlon Poole did everything that he could to make the deal happen. Very welcome staff and very customer centric. More

by jivago ribas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

January 06, 2024

Dealership Rating
Employee Rating

Friendly, Reliable, and Amazing. This dealership will go above and beyond to work with you and make sure you leave happy with you’re purchase More

by Melromero428
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 04, 2024

Dealership Rating
Employee Rating

Staff was great to work with! I travelled from Indianapolis to purchase what was a GREAT deal, even compared to online searches. Very fair and forward about pricing, and flexibl More

by efiorenza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 04, 2024

Dealership Rating
Employee Rating

Marlon was amazing to work with. He made the car buying experience very transparent and pleasant. He answered every one of the many questions we had. He was not pushy and established More

by Jay
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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