Marshawn Bracey

Very nice and clean establishment. Very friendly salesman and other staff members. Really great place. Very friendly salesman and other staff members. Really great place. More

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We were very pleased with the service we received by Marshawn and the whole ALM team. Marshawn and the whole ALM team. More

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I bought a Palisade limited 2023 in August 2022. The car came with some paint damage. The salesman told me not to worry because that was covered by the package I had paid over 3 thousand dollars. A The car came with some paint damage. The salesman told me not to worry because that was covered by the package I had paid over 3 thousand dollars. After a month the salesman gave me an appointment. When I go there the person who works with the paint is not there. Eve gives me a second appointment and again the person of the appointment was not there. Eve gave me contact with a company outside the dealer with whom I have not been able to make an appointment. Now she never answers the call. Even at the dealer my number is blocked. I have to call from another number and they never answer. 3 months and they have never fixed the paint on the car. A car of more than 50 thousand dollars. Very good at selling, but horrible customer service. More

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Drove from GA to specifically work with this team! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! More

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Honestly a great experience overall. Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the g Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the great deals that the company has to offer. First company to actually keep my business when it comes to vehicles and look forward to dealing with them in the future! More

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I scheduled a test drive with Marshawn and let him know I was driving from 2hrs away. I confirmed the vehicle had no CPO and warranty before setting off. He advised the car will be pulled up to the front by was driving from 2hrs away. I confirmed the vehicle had no CPO and warranty before setting off. He advised the car will be pulled up to the front by arrival. I drove 2hrs to get there and immediately noticed the car was already running when I had no announced my arrival, red flag 1. I inspected the Mercedes GLC and car has experienced extreme usage far below the appearance online. The tires had about 15% life compared to the shiny new look online. The brakes cried when I pressed them and all looked rusty contrary to the online listing. The pictures showed a clean interior but in person it was dirty like its been off road. I turned car off to check engine bay, started it up and the battery sign was on. Soon after taking off for a test drive, the car warned to turn of the engine immediately. I moved 1 inch from the lot, parked in the car at service entry and headed back another 2hrs. Waste of my time and Shawn was not honest about the condition when I had told him, I am driving from a 2hr distant location. Jenna who was passed on to help was clueless about the car and pretty much washed her hands off knowing anything. there was no attempt to offer other vehicles on the lot. The price was too good to be true and listings are deceptive. STAY AWAY FROM THIS PLACE. More

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Excellent service, very knowledgeable, goes to the limit to make sure the customer needs are met. Very cost conscious in regards to helping the customer to financially be able to secure a vehicle within the to make sure the customer needs are met. Very cost conscious in regards to helping the customer to financially be able to secure a vehicle within their financial range. More

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Was wonderful to work with Shawn Bracey. He went to great lengths for helping my wife and I in the situation we were in. Really made us feel comfortable and happy while we were there. He especially asked how lengths for helping my wife and I in the situation we were in. Really made us feel comfortable and happy while we were there. He especially asked how can we earn your business. Great place. Highly recommend to anyone!! More

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i had the best car buying experience at alm hyundai in florence. All the staff where very kind and helpfull. i would recoment this dealership over any. the entire team works to get you the best deal and h florence. All the staff where very kind and helpfull. i would recoment this dealership over any. the entire team works to get you the best deal and have you driving away in your dream car. More

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I am very pleased with my experience with Kim. I recommend her to others and I would work with her again. She was nice, relatable, and, most important to me, patient. There was no pressure, and she recommend her to others and I would work with her again. She was nice, relatable, and, most important to me, patient. There was no pressure, and she was there to assist me when I needed her. More

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