Bob S.
is a very genuine person and salesman who is an expert at his job! My friend, whose family has been with Bob/Toyota for years, introduced me to him.
is a very genuine person and salesman who is an expert at his job! My friend, whose family has been with Bob/Toyota for years, introduced me to him. I needed a vehicle fast. I did my homework and quickly went right back to Bob. Within an exceptionally short time, I drove home my 2023 RAV4. Thank you, Bob!
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by jaJannlynn5
Verified Customer
Verified Customer
Jan 09, 2023 -
Oak Lawn Toyota responded
Here at Oak Lawn Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review and hope you enjoy your new RAV4!
John Carnivele, General Manager
Janett was welcoming, friendly, helpful, kind,
informative & patient in helping us find a new vechicle. She was in communication with us from beginning to end. I would definitely recommend working
informative & patient in helping us find a new vechicle. She was in communication with us from beginning to end. I would definitely recommend working with her!
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by ironarfe
Other Employees Tagged:
Janett Rodriguez
Jan 02, 2023 -
Oak Lawn Toyota responded
Thank you! Janett and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota.
John Carnivele, General Manager
it’s always been a pleasure doing business at Oak Lawn
Toyota. the entire staff all around has been very accommodating to my needs.
Toyota. the entire staff all around has been very accommodating to my needs.
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by 1991
Dec 28, 2022 -
Oak Lawn Toyota responded
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Oak Lawn Toyota!
John Carnivele, General Manager
They were professionals that got me to buy a used car.
They never offered to show or sell me a new car. I was trying to stay within my budget.
They never offered to show or sell me a new car. I was trying to stay within my budget.
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by barbarajeffries35
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Cotto
Dec 18, 2022 -
Oak Lawn Toyota responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, Barbara, we look forward to having you as a valued customer for many years to come!
Juan Vazquez, Service Manager
Bob S.
was great to work with, and he helped me find a car that was really good for me!
was great to work with, and he helped me find a car that was really good for me!
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by Mlill74
Verified Customer
Verified Customer
Dec 13, 2022 -
Oak Lawn Toyota responded
Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad Bob was able to help, and we hope to see you again!
John Carnivele, General Manager
Best service and customer service around!
I’m very happy with them and always will be a customer!
I’m very happy with them and always will be a customer!
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by davagis22
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2022 -
Oak Lawn Toyota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Juan Vazquez, Service Manager
I was very happy with the care this dealership took of
me while I was choosing a care.
me while I was choosing a care.
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by mlhdaley
Verified Customer
Verified Customer
Other Employees Tagged:
Marty maggio
Nov 29, 2022 -
Oak Lawn Toyota responded
Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon!
John Carnivele, General Manager
Amazing service with Bob!
He made the experience exciting and smooth. Love my new RAV4.
He made the experience exciting and smooth. Love my new RAV4.
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by Janeese Juarez
Verified Customer
Verified Customer
Nov 06, 2022 -
Oak Lawn Toyota responded
Janeesa, Here at Oak Lawn Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Bob, and it was a pleasure having you at the dealership. We appreciate your review!
John Carnivele, General Manager
I bought my first Toyota as a college student more than a
decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather
decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather interior. I knew I was probably going to have to buy new because hybrids and used cars are in very short supply so I was on every Toyota call list from Chicago to Kanosha. I got a call from Erica at OLT every time they were allocated a Hybrid Highlander. Edwin was my sales associate and I was very clear that I wasn’t buying until I had everything I wanted. I cannot stand a pushy sales associate and he was patient as I turned down not one, but two brand new Hybrid Highlanders because one had an interior I hated and the other wasn’t the right trim. The night after I turned down the second option, I got a call that someone had traded in a 2021 Hybrid Highlander XLE with low miles. I went to the dealership a few hours later to check it out and it had quite a few scratches on the doors so Steve sent it to the body shop to see if they could get them out and called me back a few days later to take another look. It wasn’t perfect, but they did a great job and it was everything I wanted. Marty in finance was absolutely wonderful to work with. The only part of the experience I didn’t enjoy was whoever is in charge of the optional add ons (rust and paint protection) and accessories was very pushy and said at least 20 times that I had only 2 weeks to purchase the add ons. I get it’s his job, but if I’m not interested, I’m not interested. Overall I had a great experience, it is now a few weeks later and I love my Highlander!
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by aper821
Other Employees Tagged:
Steve Hertogs
, Edwin Cotto, Mark Girlich, Erica Ortiz
Oct 31, 2022 -
Oak Lawn Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new 2021 Hybrid Highlander XLE! Thank you for choosing Oak Lawn Toyota!
John Carnivele, General Manager
Not satisfied with my new car purchase.
There was two new cars on the lot. The sale person sold me the one he want to sale not the one I wanted.
There was two new cars on the lot. The sale person sold me the one he want to sale not the one I wanted.
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by charlgoo
Verified Customer
Verified Customer
Oct 01, 2022 -
Oak Lawn Toyota responded
Thank you so much for being a member of our Oak Lawn Toyota family! We’re so sorry you’re not fully satisfied with your purchase. Unfortunately, in the current purchasing environment, all of the new vehicles on site have been reserved for individuals who likely purchased those cars 4-8 months ago. We know it’s a frustrating situation which is why we try our best to put our customers in other vehicles. If there’s anything else we can do to help you, we’d love to do so! Thank you again for being a valued member of our community.
-John Carnivele, General Manager