Marvin Dawson
Marvin Dawson at Campbell Ford

Marvin Dawson

Fixed Operations Director

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.6
41 Reviews

With 30 plus years in the automotive industry, I still strive to learn something new everyday. The technological changes in our industry over the last few years has been vast. We are quickly moving away from "ICE" (Internal combustion engine) vehicles to "BEV" (Battery electric) vehicles. These changes bring great excitement but also some tremendous challenges. Software issues are almost constant and at times a great challenge to remedy. Personnel shortages in our industry much like other industries has created additional challenges for my team. Above all, providing my customers with the very best customer service possible is my daily focus. "I want to be your car guy". Thank you for the opportunity.

Dealership Experience

4 yrs, 7 mos

Industry Experience

41 yrs, 2 mos

Languages Spoken

English English

4.6

41 Reviews

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41 Reviews of Marvin Dawson

July 26, 2025

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Always receive good service every time I take one of our three vehicles in . Recommend Campbell to the rest of the family and friends. More

by JERRYSTEPH
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Recommend Dealer
Yes
Jul 26, 2025

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 22, 2025

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Everybody is great! Everybody at the dealership does everything they can to help their customers. Never had a bad experience. More

by maddiealainacobb
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Recommend Dealer
Yes
Jul 22, 2025

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

July 17, 2025

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They care about their customers needs and go above and beyond for them. They are great to work with. More

by maddiealainacobb
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Recommend Dealer
Yes
Jul 17, 2025

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

July 10, 2025

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Everyone was very nice and helpful, and a very easy process from start to finish. More

by md1618h
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Recommend Dealer
Yes
Jul 10, 2025

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 07, 2025

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Always a pleasure to bring my truck in for an oil change. Staff is professional and keep me up to date on needed maintenance . More

by LARAN40
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Recommend Dealer
Yes
Jun 07, 2025

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

April 02, 2025

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I’ve always had good service from Campbell’s. The staff is always professional and keeps me up to date on issues I may be having. More

by LARAN40
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fletcher, Brian Lares, Vincent Hernandez , Judy Dawson

Apr 02, 2025

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

March 17, 2025

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Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b More

by kpaulk63
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Recommend Dealer
No
Mar 17, 2025

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

February 14, 2025

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Service was amazing! So easy! Thanks so much I really appreciate your help, communication and excellent service! More

by CHASECURRIER111
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Recommend Dealer
Yes

Other Employees Tagged: Brian Lares, Austin Davey, Vincent Hernandez , Jack Bell

Feb 16, 2025

Campbell Ford responded

Chase, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

February 12, 2025

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Great good awesome amazing stellar perfect award winning customer satisfaction too good exceptional first class service More

by ADRIAN.ROCHA
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Recommend Dealer
Yes

February 01, 2025

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Great people, best service, every job always done right, have confidence in everyone at Campbell, would not take my daughters car anywhere else, will always refer people to Campbell Ford More

by brookefawcett2001
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Recommend Dealer
Yes
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