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Marvin Dawson

Overview Reviews (41) Inventory (183)

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Marvin Dawson

Fixed Operations Director

Campbell Ford

2801 S 11th St
Niles, MI 49120

With 30 plus years in the automotive industry, I still strive to learn something new everyday. The technological changes in our industry over the last few years has been vast. We are quickly moving away from "ICE" (Internal combustion engine) vehicles to "BEV" (Battery electric) vehicles. These changes bring great excitement but also some tremendous challenges. Software issues are almost constant and at times a great challenge to remedy. Personnel shortages in our industry much like other industries has created additional challenges for my team. Above all, providing my customers with the very best customer service possible is my daily focus. "I want to be your car guy". Thank you for the opportunity.

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4.6

41 Reviews

Overview Reviews (41) Inventory (183)

Dealership Experience

4 yrs, 7 mos

Industry Experience

41 yrs, 2 mos

Languages Spoken

English

4.6

41 Reviews

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41 Reviews of Marvin Dawson

July 26, 2025

Dealership Rating

Employee Rating

Always receive good service every time I take one of our three vehicles in . Recommend Campbell to the rest of the family and friends. three vehicles in . Recommend Campbell to the rest of the family and friends. More

by JERRYSTEPH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Brian Lares, Austin Davey, Vincent Hernandez, Mobile Service, Gene Dittenber, Colin Daly

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Jul 26, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 22, 2025

Dealership Rating

Employee Rating

Everybody is great! Everybody at the dealership does everything they can to help their customers. Never had a bad experience. Everybody at the dealership does everything they can to help their customers. Never had a bad experience. More

by maddiealainacobb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Kait Genge, Vincent Hernandez, Mobile Service, Gene Dittenber, Colin Daly

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Jul 22, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

July 17, 2025

Dealership Rating

Employee Rating

They care about their customers needs and go above and beyond for them. They are great to work with. beyond for them. They are great to work with. More

by maddiealainacobb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Austin Davey, Vincent Hernandez, Mobile Service, Gene Dittenber, Colin Daly

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Jul 17, 2025 -

Campbell Ford responded

July 10, 2025

Dealership Rating

Employee Rating

Everyone was very nice and helpful, and a very easy process from start to finish. process from start to finish. More

by md1618h

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Jason Ziesmer, Brian Lares

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Jul 10, 2025 -

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 07, 2025

Dealership Rating

Employee Rating

Always a pleasure to bring my truck in for an oil change. Staff is professional and keep me up to date on needed maintenance . Staff is professional and keep me up to date on needed maintenance . More

by LARAN40

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer, Vincent Hernandez, Colin Daly

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Jun 07, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

April 02, 2025

Dealership Rating

Employee Rating

I’ve always had good service from Campbell’s. The staff is always professional and keeps me up to date on issues I may be having. The staff is always professional and keeps me up to date on issues I may be having. More

by LARAN40

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Brian Lares, Vincent Hernandez , Judy Dawson

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Apr 02, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

March 17, 2025

Dealership Rating

Employee Rating

Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get back to but didn’t More

by kpaulk63

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bill Fletcher, Brian Lares, Austin Davey, Ron Metcalf, Vincent Hernandez , Nick Boyd

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Mar 17, 2025 -

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

February 14, 2025

Dealership Rating

Employee Rating

Service was amazing! So easy! Thanks so much I really appreciate your help, communication and excellent service! So easy! Thanks so much I really appreciate your help, communication and excellent service! More

by CHASECURRIER111

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Lares, Austin Davey, Vincent Hernandez , Jack Bell

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Feb 16, 2025 -

Campbell Ford responded

Chase, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

February 12, 2025

Dealership Rating

Employee Rating

Great good awesome amazing stellar perfect award winning customer satisfaction too good exceptional first class service customer satisfaction too good exceptional first class service More

by ADRIAN.ROCHA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Erik Blad, Brian Lares, Austin Davey, Kait Genge, Ron Metcalf, Vincent Hernandez , Jack Bell, Nick Boyd

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February 01, 2025

Dealership Rating

Employee Rating

Great people, best service, every job always done right, have confidence in everyone at Campbell, would not take my daughters car anywhere else, will always refer people to Campbell Ford have confidence in everyone at Campbell, would not take my daughters car anywhere else, will always refer people to Campbell Ford More

by brookefawcett2001

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Brian Lares, Austin Davey, Ron Metcalf, Vincent Hernandez , Jack Bell

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