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Marvin Dawson
47 Reviews
With 30 plus years in the automotive industry, I still strive to learn something new everyday. The technological changes in our industry over the last few years has been vast. We are quickly moving away from "ICE" (Internal combustion engine) vehicles to "BEV" (Battery electric) vehicles. These changes bring great excitement but also some tremendous challenges. Software issues are almost constant and at times a great challenge to remedy. Personnel shortages in our industry much like other industries has created additional challenges for my team. Above all, providing my customers with the very best customer service possible is my daily focus. "I want to be your car guy". Thank you for the opportunity.
Read moreDealership Experience
5 yrs, 5 mos
Industry Experience
42 yrs
Languages Spoken
English
47 Reviews
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47 Reviews of Marvin Dawson
December 02, 2024
Vince is so great, beyond words. I can not express how amazing he is at his job. He makes bringing my vehicle in for service seamless. He is the most pleasant person ever. I truly en I can not express how amazing he is at his job. He makes bringing my vehicle in for service seamless. He is the most pleasant person ever. I truly enjoy each and every interaction with him! More
by thebearsaredancing
Verified CustomerOther Employees Tagged: Bill Fletcher, Erik Blad, Austin Davey , Jack Bell, Vincent Hernandez, Andrew
November 14, 2024
The staff and service is always helpful and great to work with! They're always there when I need them. with! They're always there when I need them. More
by FOCUSESE
Other Employees Tagged: Austin Davey , Vincent Hernandez, Gene Dittmer,Colin Daley
November 05, 2024
The employees there are wonderful and helpful and fix my car in a timely manner. car in a timely manner. More
by FOCUSESE
Other Employees Tagged: Austin Davey , Vincent Hernandez
November 03, 2024
Excellent staff, very friendly. They made the process of leasing my Ford F150 simple and fast. I would recommend Campbell Ford to everyone. You're a person there not just another by They made the process of leasing my Ford F150 simple and fast. I would recommend Campbell Ford to everyone. You're a person there not just another byer!! More
by kk824363
Other Employees Tagged: Bill Fletcher, Jason Ziesmer, Brian Lares
October 11, 2024
Bad work no checking cars before leaving put wrong parts on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me More
by Jt1075
Other Employees Tagged: Vincent Hernandez, Ron Metcalf
August 19, 2024
They do a great job with the recalls. Mo has been by the house to do two of them Great rep for the Campbell brand. Mo has been by the house to do two of them Great rep for the Campbell brand. More
by na13
Other Employees Tagged: Bill Fletcher, Brian Lares, Austin Davey , Jack Bell, Vincent Hernandez, Ron Metcalf
June 13, 2024
Great salespeople and service managers. quick to respond to recalls and service questions. Would recommend sales and service. quick to respond to recalls and service questions. Would recommend sales and service. More
by DCL50
Other Employees Tagged: Bill Fletcher, Brian Lares, Austin Davey , Vincent Hernandez, Ron Metcalf
February 04, 2024
Great place was very pleased with the help and guidance from them I love my new truck from them I love my new truck More
by ccolpitts2013
Other Employees Tagged: Bill Fletcher, Erik Blad
December 14, 2023
A few months ago the Campbell Ford service department failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the serv failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the service manager at Campbell. I called to find out what was going on and the service manager was also rude with me, saying they could not pick up the car. Skip forward to today, December 14th 2023. We scheduled the service of the same vehicle with Campbell and they agreed to pick up and deliver the car back to us after the service was complete, but again the failed to show.. My wife called me while I was out working so I called the dealership and was getting no reply from the service manager. I called several times and left voicemails and finally spoke with him. He refused to pick up the car because he said he was short handed. I insisted and he still refused. I spoke with the fixed operations director who immediately invited me to stop coming to Campbell. In fact he angrily and rudely insisted I stop coming to Campbell and go to another dealership. They finally picked up the car at 10 am and returned it at 5:30...7.5 hours. My wife was in tears when I got home. This is without excuse and abusive. I will never return to Campbell because we have been treated terribly by the service manager and the fixed operations manager on more than one occasion. Customer service and satisfaction? Nope...not at Campbell! More
by 37YEARS
Other Employees Tagged: Austin Davey , Jacob Dawson
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