Mary Lata | Page 3

Service issues-updated Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with. More

by Berry05 Verified Customer Verified Customer

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Excellent service, friendly courteous staff Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff we Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff were very friendly and personable. Overall a very pleasant experience. More

by RJK Verified Customer Verified Customer

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Quickly and Efficiently Done Routine Service per maintenance contract was performed. Mary patiently explained keeping track of contract maintenance to me. I also had them instal Routine Service per maintenance contract was performed. Mary patiently explained keeping track of contract maintenance to me. I also had them install parts of an third parth seat cover set. Very professional quality work was done More

by RICHB359 Verified Customer Verified Customer

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Mary id Great! Mary was very considerate and helpful with my tire replacement. She worked closely with the fleet administrator to get what I needed to keep safe on t Mary was very considerate and helpful with my tire replacement. She worked closely with the fleet administrator to get what I needed to keep safe on the road. Such friendly service and I was out in under an hour! More

by kyle.pollard Verified Customer Verified Customer

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Replaced the AC blowers in my Ford Expedition 2010 Scheduled me for 10:00 but got there the assigned supervisor was not at work that day. But another lady took over and did a fabulous job! Got me in a Scheduled me for 10:00 but got there the assigned supervisor was not at work that day. But another lady took over and did a fabulous job! Got me in as quick as she could even running behind schedule. Job well done More

by nacarroll2017 Verified Customer Verified Customer

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Once again Quick Lane performance excels! Came in for usual oil change, Mary signed me in with her usual chipper personality. My 2011 F-150 was done and I asked Mary how the front brake pads w Came in for usual oil change, Mary signed me in with her usual chipper personality. My 2011 F-150 was done and I asked Mary how the front brake pads were wearing. She stated brake pads are not checked without tire rotation service. I stated that I was concerned since the truck has 118,200mi on it and I have had 3 trips this year pulling 20’ RV. The rear brakes were changed by Bozard QL at 85,000mi so I was anticipating the front to wear. Mary stated no problem a technician would check them in 5 min. Guess what, front pads were at 6mm with 118,200mi on them...BUILT FORD TOUGH!!!! Thank you Bozard Ford for continuing to provide excellent service to St. john’s County. More

by JOHNBENDT Verified Customer Verified Customer

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Awesome Service Always a good experience at Bozard whether it for sales or service. We have purchased 5 vehicles from Bozard and referred friends and family. Thanks Always a good experience at Bozard whether it for sales or service. We have purchased 5 vehicles from Bozard and referred friends and family. Thanks More

by mcwest03 Verified Customer Verified Customer

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Excellent Service Got new tires for my Explorer. All around great service. They helped me figure out which tires were best. Gave me a great price on the tires and the h Got new tires for my Explorer. All around great service. They helped me figure out which tires were best. Gave me a great price on the tires and the hazard insurance. Pleasant experience from start to finish. More

by Ingram Marray Verified Customer Verified Customer

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Front brakes I got my front brakes replaced. Bozard is always very professional & get the job done! This is the only place i take my car to get serviced! I got my front brakes replaced. Bozard is always very professional & get the job done! This is the only place i take my car to get serviced! More

by nikkirhodes80 Verified Customer Verified Customer

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Oil change and tire rotation The service provided was done in a timely fashion and every question that i had was answered and my concern was put to rest with the service provided The service provided was done in a timely fashion and every question that i had was answered and my concern was put to rest with the service provided. More

by ETRMCHARRY Verified Customer Verified Customer

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