Mary Lata | Page 6

Fix it right and fix it once. When it comes to service on my Ford, the right parts made for ford is what I want. Don't want parts that will fit other brands. Frie and fix it once. When it comes to service on my Ford, the right parts made for ford is what I want. Don't want parts that will fit other brands. Friendly clean and knowlegable Service bays and tecnicians. More

by RON0017 Verified Customer Verified Customer

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The most painless oil change I ever experienced! I got there early dropped off my truck and they shuttle me to work. They text me about an hour later and said my truck was ready. Washed vacuumed and I got there early dropped off my truck and they shuttle me to work. They text me about an hour later and said my truck was ready. Washed vacuumed and oil change I'm impressed I'm going to take my wife's car in next week More

by CR13 Verified Customer Verified Customer

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15 minute service Had an appointment at 7:45 am was on my way home just after 8. Good quick service. addressed several other issues while I waited. Had an appointment at 7:45 am was on my way home just after 8. Good quick service. addressed several other issues while I waited. More

by Pappy22 Verified Customer Verified Customer

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Over and above. Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble returned a week later they took care of it without charging for the extra parts or labor. More

by uurev Verified Customer Verified Customer

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Quick and Professional This was my first visit to this service department and I was thoroughly impressed by the customer service and professional of the staff. I will be bac This was my first visit to this service department and I was thoroughly impressed by the customer service and professional of the staff. I will be back and I can recommend others do the same. In addition, Mary Lata should be recognized for her awesome service. More

by JAMES ST ANGELO Verified Customer Verified Customer

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somewhat confusing Made appointment for prepaid service under plan, confirmation email not clear where to go went to service center at dealership, after searching throug Made appointment for prepaid service under plan, confirmation email not clear where to go went to service center at dealership, after searching through records told to go to quick serve center. put directions in email! Arrived at quick serve lady at desk doing something on phone told i'll be with you in a minute. After they took auto in service very quick, actually doubt they did rotation tire pressures same for each individual tire that they were before service. Buying car from yu guys was great experience, just expected same level at service. Hey but you got me now, already bought plan so we will try again. Also Mary Lata was very efficient and friendly. More

by db82786 Verified Customer Verified Customer

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Best dealership experience This is the fourth vehicle my family has bought from Bozard in the last three years. We LOVE bozard ford. They are no haggle. Their online inventory a This is the fourth vehicle my family has bought from Bozard in the last three years. We LOVE bozard ford. They are no haggle. Their online inventory accurately reflects their in person inventory. They want you to buy a car but they want you to buy the RIGHT car! No pressure experience :) Their service department is the bees knees too. Finance was also very respectful and did not push us to pursue any extended warranties. Everyone was receptive to answering our questions and courteously showing us various options, More

by apenland1994 Verified Customer Verified Customer

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Normal maintenance ends in a pleasant surprise! I took our Lincoln MKX in for routine servicing and selected "The Works" package. The service was performed quickly and to my delight and surprise we I took our Lincoln MKX in for routine servicing and selected "The Works" package. The service was performed quickly and to my delight and surprise we were "comped" on the service. Apparently it was our 5th service and when you have four services done, you receive the fifth free - awesome! I was also told I had a credit balance in my member advantage program which will easily cover one or two more services going forward. A pleasant surprise to receive a no cost "Works" service and totally unexpected! Dr. Bob Jacksonville, FL More

by btouro Verified Customer Verified Customer

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Quick Lane Mary and Angela were awesome and the Service was A+. Having Quick Lane appointments makes for a hastlefree experience. I would highly recommend havin Mary and Angela were awesome and the Service was A+. Having Quick Lane appointments makes for a hastlefree experience. I would highly recommend having your vehicle serviced at Bozard Ford. More

by PJLEEBER Verified Customer Verified Customer

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The bar has just been raisededib My wife and I rarely buy vehicles anymore simply because they are so incredibly expensive and the process can be so daunting. That was until we came a My wife and I rarely buy vehicles anymore simply because they are so incredibly expensive and the process can be so daunting. That was until we came across Bozard Ford in St. Augustine, Florida. I made an initial phone call and had a very productive conversation with Lee Brewer in Sales. In a surprising twist, I had a 2nd gentleman (Alex Allison, Sales) contact me to answer even more questions and facilitate our trade considerations . Where all former interactions in other dealerships had been incredibly "turf sensitive", this seemed to be a collective effort from Bozard Ford to actually meet our needs, Could this be? We packed a bag and headed South to find out. Upon arrival, we were greeted by Alex and he gave us the tour of the facility and had our vehicle gassed up and ready for a test drive. Since it was raining when we arrived, Alex had our new vehicle parked in a covered area so we didn't get wet! With ongoing assistance from Alex, Wyll Dickinson, Finance Manager and Tom Reinard Sales Manager, a lifetime of bad experiences quickly became a thing of the past. I have been buying vehicles for some 40 years and I have NEVER had an experience such as the one I had here. From inception, it seemed different, throughout, it felt different and in the end, we found that it was different. In every single conversation, all the way through closing, we had absolutely no pressure but instead, we were treated with extraordinary respect and a genuine appreciation for our business. Moreover, we were treated as friends. We even needed some service work on our new vehicle and Mary Lata of Quick Lane saw to it that even this was taken care of. Bozard Ford of St. Augustine is not the closest dealer to our home. In fact, it is over an hour away. But I do not see buying another vehicle from anyone else in this lifetime. Spectacular job y'all. I cannot thank you enough! . "Evil triumphs when good men and women stand idly by and do nothing". Doing something. Salt Water Witness More

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