Mason Wroten | Page 29

Great personnel and service … no pressure salesmanship … comfortable customer waiting areas and good refreshment selection comfortable customer waiting areas and good refreshment selection More

by tom_hoofnagle Verified Customer Verified Customer

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Enjoyed the experience! Will definatly shop there in the future when I need to replace a car again. future when I need to replace a car again. More

by D91 Verified Customer Verified Customer

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Great sales and service group. Mason was great! Easy process! Would definitely recommend and buy again process! Would definitely recommend and buy again More

by Jobethbrister Verified Customer Verified Customer

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Great customer service from the Sales Team, Finance Dept., and Service Dept. I would definitely recommend the dealership and would definitely buy from them again. Dept., and Service Dept. I would definitely recommend the dealership and would definitely buy from them again. More

by TX_Raptor55 Verified Customer Verified Customer

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This was an amazing experience. My salesman was very helpful and worked hard to fine me exactly what I needed. I will purchase again here! helpful and worked hard to fine me exactly what I needed. I will purchase again here! More

by Cbradfordtx Verified Customer Verified Customer

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Dealership was clean and everyone was very professional. Mason was very helpful and willing to wait on me while we test drove a few cars and I pushed every button to make sure everything worked properly. De Mason was very helpful and willing to wait on me while we test drove a few cars and I pushed every button to make sure everything worked properly. Definitely recommending Northside More

by aaronjdvorak Verified Customer Verified Customer

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Very professional and responsive. I dealt with Mason Wroxtin. I felt ver good about my purchase. Price was good compared to other Lexus dealerships and had a better inventory of cars. I did not get my Wroxtin. I felt ver good about my purchase. Price was good compared to other Lexus dealerships and had a better inventory of cars. I did not get my 1st choice-was sold before I could make an offer. More

by janfowler92 Verified Customer Verified Customer

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As a new customer to Northside, As a whole I felt the customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I neede customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I needed assistance as if I did not belong there. My sales person Mason did approach me initially as I was looking at vehicles and I did eventually purchase as you know but I was disappointed in the service that my sales person gave me in the end because he failed to explain many features on my vehicle and I just felt like I was just a another sale, Thank you and here you are. I know that we are in a pandemic and we should limit our communication time in close proximity as much as possible but I would have been willing to stand out of the car while he explained features versus going home and trying to learn them all on my on and nevertheless and not explaining when I should be returning for my services etc. I pride myself in great customer service because I am a Nurse Manager and care for individuals daily and know the importance of quality care and for coming and purchasing first time from Lexus I definitely did not feel like I received The Red Carpet treatment as others have stated they received. Yes I did purchase the vehicle because I look liked it and Mason did assist me some with my purchase but there is a lot more he needs to improve on with making sure his customers are satisfied! More

by annscompany Verified Customer Verified Customer

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New facility with nice amenities. Fast process, friendly low pressure staff, good prices, and no questionable dealer fees. I will gladly recommend this dealership to friends. low pressure staff, good prices, and no questionable dealer fees. I will gladly recommend this dealership to friends. More

by Ken H Verified Customer Verified Customer

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My sales person was fantastic, very professional and handled everything in a timely manner. I didn’t really appreciate his manager trying to change his mind about me taking the car to have it inspected. handled everything in a timely manner. I didn’t really appreciate his manager trying to change his mind about me taking the car to have it inspected. He had my loan officer and myself upset, telling her I need to have my loan processed on Friday or he was going to put the car on the lot to be sold. It was really a threat. Friday evening my loan officer called again because of his threats for a second time. I had to get firm with him, asking him, “what’s really the problem.” I had already gotten the loan and why was he trying to take the car and sell it. This was ver unprofessional on his part. The rest of my experience with your business was wonderful. I didn’t want to do this survey because I didn’t want to lie, but sense you guys emailed me again, I thought it was best to tell the TRUTH More

by GANT.KIM Verified Customer Verified Customer

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