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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 25

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

October 15, 2024

Dealership Rating
Employee Rating

Awesome service every time we come here for maintenance. . Thank you always.. They make you feel like family when taking care of your vehicle. More

by MFTAYLOR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that you consistently receive awesome service and feel like family when you visit us for maintenance. Your support means a lot to us, and we look forward to continuing to care for your vehicle in the future!

October 15, 2024

Dealership Rating
Employee Rating

I am so very grateful for the service you provided for my car! Thank you to Judy and your entire team. The video of the problems with my car was impressive and very helpful! Thank you so very much! More

by Dshon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas , Judy

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Oct 15, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your heartfelt review! We're delighted to hear that Judy and our team provided you with excellent service and that the video was helpful in explaining the issues with your car. Your gratitude means a lot to us, and we’re here to assist you anytime you need. Thank you for choosing us!

October 14, 2024

Dealership Rating
Employee Rating

DCH Toyota is always efficient and professional and always provides quick and top notch service. More

by HEADMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 14, 2024

DCH Wappingers Falls Toyota responded

We're thrilled to hear about your positive experience at DCH Toyota! Our team is dedicated to providing efficient and professional service, and it's great to know we met your expectations. Looking forward to seeing you again!

October 13, 2024

Dealership Rating
Employee Rating

Staff I had contact with knew what they were doing and all were friendly and polite. Service was timely and car is running well. More

by JANICER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett , ?? I'm not good with names.

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Oct 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that our staff was knowledgeable, friendly, and polite. It's great to know that you received timely service and that your car is running well. We appreciate your support and look forward to assisting you again in the future!

October 12, 2024

Dealership Rating
Employee Rating

I made an appointment because I got an alert in my car that I needed an oil change. I got to my appointment and the young man at the desk was shocked when I said I needed an oil change, the alert is still More

by MARISAP092801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 12, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 12, 2024

Dealership Rating
Employee Rating

Judy Deems was extremely helpful. Took good care of me and my vehicle. Truck was out on time and looked good. More

by PEANGELUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Print
Oct 12, 2024

DCH Wappingers Falls Toyota responded

We’re so glad to hear that Judy took excellent care of you and your truck! It’s great to know your vehicle was ready on time and looking good. Thank you for your kind words, and we look forward to seeing you again!

October 11, 2024

Dealership Rating
Employee Rating

Great work. Professionalism throughout.., Quick turnaround. Great value. Work done in a timely manner. Would recommend to my friends. More

by VENABLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Print
Oct 12, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that you experienced professionalism and quick turnaround with great value. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!

October 10, 2024

Dealership Rating
Employee Rating

The place is kept clean, the service was fast, and the customer service was good. More

by MERVINOTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you found the place clean and enjoyed the fast service and good customer care. We appreciate your feedback and hope to see you again soon!

October 10, 2024

Dealership Rating
Employee Rating

Everything was great so far. Don't have to wait a long time. Always have update when you are waiting More

by Cheng Peng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Print
Oct 11, 2024

DCH Wappingers Falls Toyota responded

I’m glad to hear everything has been going well! It’s great that you’re getting timely updates while you wait. If you have any other feedback or questions, feel free to share!

October 09, 2024

Dealership Rating
Employee Rating

Excellent, clear communication. Felt like my needs were addressed and my concerns heeded. Two thumbs up! More

by Corradk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 09, 2024

DCH Wappingers Falls Toyota responded

We’re delighted to hear that you had an excellent experience with clear communication and that your needs and concerns were addressed. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future!

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