Matt Austin | Page 18

Great service. I bought my car here because of the amazing people in the service department. Highly recommend Hyundai and Tameron's service department. Matt is amaz I bought my car here because of the amazing people in the service department. Highly recommend Hyundai and Tameron's service department. Matt is amazing! More

by MCAUSTIN007 Verified Customer Verified Customer

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Great dealership, I am very pleased with there prices on my new car and the service team is top notch. my new car and the service team is top notch. More

by Brandoningram73 Verified Customer Verified Customer

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Everyone was quite pleasant! Everyone was quite pleasant! Everyone was quite pleasant! Everyone was quite pleasant! Everyone was quite pleasant! Everyone was quite pleasant! Everyone was quite pleasant! More

by ALOAGUE Verified Customer Verified Customer

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Meh. After 10 years of dealing with Tameron, I hope to trade this car soon! After 10 years of dealing with Tameron, I hope to trade this car soon! More

by STARMAN212 Verified Customer Verified Customer

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He was quick, personable, and knowledgeable. He was also able to make sure I got a good deal. He was also able to make sure I got a good deal. More

by laurenhughes Verified Customer Verified Customer

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Steve was courteous and professional from start to finish. Dealership was clean and employees were attentive. finish. Dealership was clean and employees were attentive. More

by PENNIE.BROUSSARD Verified Customer Verified Customer

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Matt makes sure i am always looked after and know what is going on with the vehicle. going on with the vehicle. More

by Squidge229 Verified Customer Verified Customer

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The staff is very helpful and explained about my repairs. They worked with me during the 5-6 weeks my car was in for a factory covered job. I was given a loaner with no problem, and Matt kept me updated They worked with me during the 5-6 weeks my car was in for a factory covered job. I was given a loaner with no problem, and Matt kept me updated during the process. More

by GLEN.GAIL.MITCHELL Verified Customer Verified Customer

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Stayed in communication with me the entire process. Everyone very cordial and accommodating. Took care of loaner car to use while car was being worked on. Entire dealership very friendly. Customer s Everyone very cordial and accommodating. Took care of loaner car to use while car was being worked on. Entire dealership very friendly. Customer service is great! More

by Allison Shannon Verified Customer Verified Customer

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Matt Austin is one of the worst Service Department representatives that I have ever interacted with. He never showed one ounce of compassion or empathy. He never once apologized or tried to make the s representatives that I have ever interacted with. He never showed one ounce of compassion or empathy. He never once apologized or tried to make the situation better (only worse). He has no communication or people skills. He would not look up from the computer to speak to us and would not respond to our numerous phone calls. He would only communicate through text message with very vague and unclear responses. We tried multiple times to speak on the phone with him and never received clarification on anything. He inconvenienced me and my family multiple times. We never once received any sort of apology from anyone. The manager, Joe, also was very rude. He also did not help to come up with any solutions. We were belittled by both Joe and Matt Austin. Hyundai has incorrectly painted there cars and will fix your car BUT they will only do it one issues at a time instead of repainting your whole car at once. They also will not provide a loaner despite it being their fault. We were told we would get our car back in 4-6 business days but that was not true. When we initially dropped the car off we were assured that we would be updated on the status of the car throughout the week and we never once heard from Matt despite our numerous phone calls. Matt also lied to his manger Joe about not receiving the messages. I only know this because a few minutes later he admitted to getting the messages! The whole situation was handled very poorly. Hyundai seriously needs to consider sending there employees to a communication and customer More

by thebrowns061813 Verified Customer Verified Customer

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