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357 Reviews of Steven Ranelli
Verified Customer
August 09, 2026
I purchased a brand-new 2026 Hyundai Elantra SEL Sport and soon started experiencing an irritating buzzing/spray-like noise during acceleration. The sound increased with RPM and speed, occurred mainly in and soon started experiencing an irritating buzzing/spray-like noise during acceleration. The sound increased with RPM and speed, occurred mainly in Drive mode, and was much less noticeable in Sport mode. The dealership first told me the noise was coming from the glove box. On a later visit, they acknowledged the noise again but changed their explanation and said the vehicle was “operating as designed” and that nothing could be done. What made this more concerning was that another 2026 Elantra SEL Sport I compared it with did not make the same noise. I also opened a case with Hyundai Customer Care, but I did not receive a timely resolution or clear explanation. I genuinely wanted to keep the car, but after repeated visits, inconsistent explanations, and no effective solution, I finally traded it in. Because of this entire experience, I ended up losing approximately $3,000 on a nearly new vehicle. That was extremely disappointing and could have been avoided if the issue had been properly diagnosed and addressed. I expected much better support from Hyundai and the dealership for a brand-new vehicle. I hope they improve how they handle documented customer concerns instead of simply labeling an unresolved noise as “normal.” More
by saidinesh
July 30, 2026
They have been very helpful to ensure my vehicle is in top form. The team is always nice. top form. The team is always nice. More
by Dgillam70
July 29, 2026
Excellent service. Employees are customer focused, friendly, courteous and helpful. My appointment was 10:30 and my car was serviced immediately. Employees are customer focused, friendly, courteous and helpful. My appointment was 10:30 and my car was serviced immediately. More
by Billjc1
Other Employees Tagged: Douglas Anderson
July 16, 2026
Service advisors are welcoming and attentive. Waiting area is hospitable. When we called to get an appointment, it seemed to be with AI and was on phone with “her” for 20 minutes while she chec Waiting area is hospitable. When we called to get an appointment, it seemed to be with AI and was on phone with “her” for 20 minutes while she checked the schedule. Finally asked “her” why it was taking so long and she transferred to service advisor’s voicemail. We had a service advisor’s business card from a previous visit and called him directly. He got us scheduled quickly, no problem. Disappointed in the service with the AI! More
by virginiaguindon
Other Employees Tagged: William Christopher
June 05, 2026
The engine coolant valve on my Elantra went out. Called and spoke to Steve, he told me to come on down. I got there at 7:30 am and was able to hit the road at 9:30 am. Cannot say enough about my exp Called and spoke to Steve, he told me to come on down. I got there at 7:30 am and was able to hit the road at 9:30 am. Cannot say enough about my experience. 10 out of 10 recommend. More
by graced1982
