357 Reviews
Write a ReviewDealership Experience
13 yrs
Industry Experience
29 yrs, 11 mos
357 Reviews of Matt Austin
September 21, 2024
It was a good experience. It met my expectations. I was pleased with the level of service we received. It met my expectations. I was pleased with the level of service we received. More
Other Employees Tagged: Andrew Orr, Steven Ranelli, Douglas Anderson , Joe Bajalia, Brian Harbison, Christy Higginbotham, David Hoffman, Erica Miller, Ivy Ponder
September 19, 2024
This was a standard maintenance service. I made an appointment, showed up, and left my car in Steve’s hands. He was very nice and professional. He gathered the needed information and went on I made an appointment, showed up, and left my car in Steve’s hands. He was very nice and professional. He gathered the needed information and went on my way. Upon my return, Steve was there to greet me and complete the transaction. More
Other Employees Tagged: Steven Ranelli , Joe Bajalia, Brian Harbison, Erica Miller
September 18, 2024
Amazing team and amazing service! Really loved how much time they put into pleasing the customers. Really loved how much time they put into pleasing the customers. More
Other Employees Tagged: Andrew Orr, Steven Ranelli, Douglas Anderson , Joe Bajalia, Brian Harbison, Christy Higginbotham, David Hoffman, Erica Miller, Ivy Ponder
September 17, 2024
Always outstanding service and advisory! Keep up the good work y’all do. It’s hard to find good service these days, at car dealerships, as good as yall do. Keep up the good work y’all do. It’s hard to find good service these days, at car dealerships, as good as yall do. More
Other Employees Tagged: Mark Hodgson
September 17, 2024
Excellent experience from start to finish, everyone was pleasant, courteous and extremely informative. Service was completed exceptional fast without any issues whatsoever! pleasant, courteous and extremely informative. Service was completed exceptional fast without any issues whatsoever! More
Other Employees Tagged: Brandon Cotten
September 12, 2024
Matt was very nice and helpful. He was not there when I went to pick up my car and the man that had me sign the intake form and got my car for me was rude. He was not there when I went to pick up my car and the man that had me sign the intake form and got my car for me was rude. More
September 11, 2024
They did a good job completing my service, the issue I have is that they stated my cabin air filter and engine air filter both needed to be replaced. When I got home, I opened the hood and found the engi have is that they stated my cabin air filter and engine air filter both needed to be replaced. When I got home, I opened the hood and found the engine air filter was off and had slipped down by the radiator. The filter had some dirt, but not bad. The cabin air filter was not even checked, because the items in my glove box were still in the same place. I removed the filter to look at it and it was very clean, which is what I expected after buying the car new 9 months ago. These two things caused me not to trust the service check. More

