Matt Austin | Page 23

Hard to get a hold of advisor. Reception doesn’t have answers to simplest questions. I brought my car in for an estimate after my wife hit a curb. Quoted be 5k and when I called to Reception doesn’t have answers to simplest questions. I brought my car in for an estimate after my wife hit a curb. Quoted be 5k and when I called to figure out why that high, my advisor said oh he looked at it quickly and just price out everything that might be wrong, then added but we might not need this that and maybe be that and they would adjust afterwards. Yea cause dealerships have such a great reputation on being honest. Ended up going through my insurance and cost came out to be 2k. Will never go back to this place, we moved here from out of state and talk about shock. Will drive further away to go to a different dealer but never this one. More

by NIKIPATEL29 Verified Customer Verified Customer

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We purchased 2 new vehicles last year. Both purchases were smooth. All service appointments have been A++ so far! Both purchases were smooth. All service appointments have been A++ so far! More

by SHARITRAWICK Verified Customer Verified Customer

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On time. Completed the list. Had breakfast biscuits! Very clean and well organized facility. Friendly. Completed the list. Had breakfast biscuits! Very clean and well organized facility. Friendly. More

by Sm1.cleveland Verified Customer Verified Customer

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All the sales and service staff are excellent, very professional and customer focused. Highly recommend this dealership for all of your needs. On my 4th Hyundai I a purchased and serviced here, soon t professional and customer focused. Highly recommend this dealership for all of your needs. On my 4th Hyundai I a purchased and serviced here, soon to be 5th. More

by DAVID.M.PETERSON Verified Customer Verified Customer

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Friendly and responsive. Willing to listen to the customer and service was quick. Thank you Willing to listen to the customer and service was quick. Thank you More

by MIKECOTE2016 Verified Customer Verified Customer

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Empathy is needed for all customers. Also Accountability is key. Everyone should be speaking the same language. Also Accountability is key. Everyone should be speaking the same language. More

by SAIDAH.KNIGHT82 Verified Customer Verified Customer

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Professional with a great stuff they help me out when needed it I definitely recommend you to try the Hyundai trail Hyundai needed it I definitely recommend you to try the Hyundai trail Hyundai More

by acuuning50 Verified Customer Verified Customer

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Matt always answers questions and concerns thoroughly regardless of the topic. He is pleasant and knowledgeable and works to find a solution. regardless of the topic. He is pleasant and knowledgeable and works to find a solution. More

by KJUANDA1 Verified Customer Verified Customer

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Great service as always from this dealer. Service was performed in the time stated. Friendly staff. Service was performed in the time stated. Friendly staff. More

by spencerpowell Verified Customer Verified Customer

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I was greeted and told they would take care of the recall while I waited in the lounge. I sat in the comfortable lounge, and had refreshments, while my car was worked on. After my car was worked on, a messag while I waited in the lounge. I sat in the comfortable lounge, and had refreshments, while my car was worked on. After my car was worked on, a message was sent to my phone that the work was completed and I could come to the shop area. I was given information that the work was completed and that I should bring my car back at, between, 17,000 to 18,000 miles for the next oil change. There was some discussion about the timing of the oil change, and I mentioned how I just came back from a trip with the car and had no problem driving the car. More

by RICHARDFELT3790 Verified Customer Verified Customer

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