"The Best service department I have gone to, ever...."
The Best service department I have gone to, ever. Maintenance personnel are Honest and Professional. But more importantly. They make you feel as a part of FORD Family.
Great Job Team!
"The people are extremely friendly and helpful. They kept..."
The people are extremely friendly and helpful. They kept me informed about the progress of my car. During this crazy time in our country with CoVid 19 they were working and sanitizing areas as some of us that were not able to leave waited on our vehicles. They really shows they care!!
"Outstanding customer service! My battery died in a..."
Outstanding customer service! My battery died in a parking lot. I drove to Purvis with no appointment. They not only took me right in, they tested and replaced the battery in little over an hour. Impressive.
"Ross Decatur was a joy to work with, but we could only..."
Ross Decatur was a joy to work with, but we could only give Purvis Ford of Fredericksburg 3 stars due to a rather poor service department. The rest of the staff were competent, forthright and accommodating. We visited Purvis to look at some Lincolns they had on the lot, as that is our closest Lincoln dealer, but the idea was to buy somewhere else once we decided what we wanted. However, my wife and I were so taken with Ross, that despite our misgivings about the service department; we purchased a Lincoln Nautilus there anyway. It took LOT to cause us to do that, but Ross won us over. If we need anything serious regarding service, which hopefully we will not, we will use one of the other Lincoln dealers a little further out.
"Fantastic service and people! My car was taken care of..."
Fantastic service and people! My car was taken care of way beyond my expectations. I have been a Purvis customer for many years and have never been disappointed.
"Great team and awesome service! Appreciate everything..."
Great team and awesome service! Appreciate everything they do! They got me in on time and got me out without any delays. I would go to them 10 times out of 10
"The best Ford dealership I have ever dealt with they..."
The best Ford dealership I have ever dealt with they saved me thousands of dollars on a blown motor in a “As is” used vehicle. The service department is second to none they will work with you to make sure you’re satisfied and your vehicle is right when you drive away.
"Great service in a timely manner! Always happens when I..."
Great service in a timely manner! Always happens when I service my 2016 F150. The Ford Total Care Plan has more than paid for itself!
"Easy to work with. One of the easiest trips to service...."
Easy to work with. One of the easiest trips to service. Visit turned into buying a new truck. Very smooth and easy deal worked in person and over the phone to locate and get in the truck I wanted from another dealer.
In the few times that I have taken my car in for service they have been very helpfull and have provided prompt and efficient service.