Matt Casper | Page 4

Very nice and pleasant sales staff and very knowledgeable about their products. The items I had added to my truck and accessories were all done in a timely matter and my truck was ready ahead of schedule. about their products. The items I had added to my truck and accessories were all done in a timely matter and my truck was ready ahead of schedule. More

by POOLMEDIC Verified Customer Verified Customer

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Bryan went above and beyond to make sure I got the best deal. He was a great resource during these uncertain times and delivered the car to be to keep me safe. deal. He was a great resource during these uncertain times and delivered the car to be to keep me safe. More

by TGOLDEN4 Verified Customer Verified Customer

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Everyone took an interest in me and my needs and plans for my vehicle. It was my first time at North Country Ford, but I felt like a long-time customer. I had a particular vehicle in mind with some pref for my vehicle. It was my first time at North Country Ford, but I felt like a long-time customer. I had a particular vehicle in mind with some preferred options. They found me the truck I wanted at the price I wanted. They never promised anything but they overdelivered on what I expected! Thanks to Matt, Jake, Mikki and Tom. See you again. More

by GORDY.J.MARTIN Verified Customer Verified Customer

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the Lease and sales staff where excellent. felt great about the trade in value and the price of my new truck. Gave them a number I was comfortable with went one step further and beat that number. Thank about the trade in value and the price of my new truck. Gave them a number I was comfortable with went one step further and beat that number. Thanks. More

by greschner40 Verified Customer Verified Customer

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Everyone there was super helpful! Bill Fannon already had a car in mind to recommend to me but I had chose the same car before he could even tell me his suggestion. They gave me a really good deal on the car a car in mind to recommend to me but I had chose the same car before he could even tell me his suggestion. They gave me a really good deal on the car and also helped me trade in my old car for a great value. Overall great people and great service More

by Rohotto Verified Customer Verified Customer

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Dave at north country ford Spent a lot of time with us and was very helpful with the purchase of our truck, I would definitely recommend them to all my friends and family. and was very helpful with the purchase of our truck, I would definitely recommend them to all my friends and family. More

by DANASHLOB Verified Customer Verified Customer

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I really loved working with everyone involved with the purchase of my vehicle. They go above and beyond in a very laid back fashion. Awesome! purchase of my vehicle. They go above and beyond in a very laid back fashion. Awesome! More

by TWYLAJASPER Verified Customer Verified Customer

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The dealership was very good. They were very nice and amazing to work with. Having a trade in was very easy and they were very straight to the point. amazing to work with. Having a trade in was very easy and they were very straight to the point. More

by SWGOOCH17 Verified Customer Verified Customer

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Easy, fast, flexible, professional. Great experience, especially given current situation. They were able to get the deal done from a distance. I would work with this team again! especially given current situation. They were able to get the deal done from a distance. I would work with this team again! More

by NKLEWIS13 Verified Customer Verified Customer

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I purchased a 2017 Mustang GT, my sales rep was Mark Tallarico.. He promised to replace my center vent and told me it would be in a few weeks, it took 8 months before that vent was replace in the mean t Tallarico.. He promised to replace my center vent and told me it would be in a few weeks, it took 8 months before that vent was replace in the mean time this car has been nothing less than an nightmare. The ford sync spoke German and that required 8 months of being in the shop. When I did get the car back more issues. My dual climate does not work, my air only blows front vents and defrost.. blowing air at the feet is MIA 🙄.. What disappointing is that I walk by Mark Tallarico numerous times while the lemon he sold me was being fixed. He did not acknowledge or appear to even know me less than 2 days after the purchase..My calls and Text to him were ignored.. While at the shop my car obtain numerous dents and damageems on the exterior.. although they did fix it. I feel like the service department is subpar at best. These technicians don't give a crap about my car. Every loaner vehicle that I have been given by them has been a mess.. they don't clean their loaner vehicles.. I have driven over 5 from them while my car has been in service for 8 months. All a mess like they just got it return and handed me the key. One day I stop by to swap out the loaner they provided me because it was ticking when I turned on the heat. I stop by my vehicle to look at it, come to find out my truck was left wide open and windows were rolled down about an inch.. this was the morning before a big evening snow storm. I had to inform my service advisor of it. Imagine if I wasn't there that day. On a positive note, My service advisor Brent has been nothing but a professional.. Keeping me in the loop about the repairs etc. Nice guy. I feel like I made a friend. Also Matt from management has also been a wonder to work with. True professionals.. All and all my experience at North Country Ford had been nothing less than a total disaster minus Brent and Matt. I have upcoming service to get the exterior dings fix, the dual climate and air issue address.. I am praying it will not take another 8 months as in the time I have own it for 9 months. 8 of them have been spent in the repair lot. I would love to hear back from the GM and sit down and have this discussion with him or her. More

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