Matt Collins | Page 4

Palmen was able to fix my Jeep in a timely manner with calls throughout the day with their progress. The safety measures that are in place when dropping off my Jeep were top notch. calls throughout the day with their progress. The safety measures that are in place when dropping off my Jeep were top notch. More

by Jenny.blaeske Verified Customer Verified Customer

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Good people. My complete buying experience was the best I ever had. If I need to purchase another vehicle I’ll call them. Keep up the good work. I ever had. If I need to purchase another vehicle I’ll call them. Keep up the good work. More

by jweninger Verified Customer Verified Customer

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This is over all experience not just the last (3rd) svc appt on this new 2019 3500 truck. Sales and Service staff very accommodating. However it doesnt seem like the truck, which came from Keno., was eve appt on this new 2019 3500 truck. Sales and Service staff very accommodating. However it doesnt seem like the truck, which came from Keno., was ever vetted before ready for sale. The AC was low on freon, quarter size chunk out of 1 tire, tailgate wasnt lined up, delivered with less than 1/2 tank of gas (trade in had full tank), had to cancel a svc appt because it was going to take over an hour to change a tire. Miscommunication about who takes care of tailgate alignments, Palmen vs RAB, and svc wanted to charge me gas on a courtesy car for the above issues that should have been done prior to purchase. Then had to return because the replaced tire was leaking air down to 55psi. All tires were over inflated initially, esp. front tires (86psi vs 60psi). Wasnt aware until the last visit. Now they are only over inflated by 5psi. Received truck back with tire seal all over the tire.... no courtesy wash until I asked for one that last visit. Again sales has been considerate and accomodating. Just frustrating on a brand new vehicle to have to have 3 svc appts. More

by Colleen Verified Customer Verified Customer

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Matt Collins is was a pleasure to work with. The process was quick and problem free even during Covid. The Palmen staff was friendly and very courteous. Definitely recommend this dealership. was quick and problem free even during Covid. The Palmen staff was friendly and very courteous. Definitely recommend this dealership. More

by Sam D'Alie Verified Customer Verified Customer

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Sold us a car with bad rotors, refused to fix it when we're brought it back in. We're should've bright it back in right away. Charged us just to look at it and wants nearly a grand to fix something on th we're brought it back in. We're should've bright it back in right away. Charged us just to look at it and wants nearly a grand to fix something on the cart that should've been remedied before it was sold. We will continue to take or business elsewhere More

by WANDERSONJR Verified Customer Verified Customer

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Sincerely grateful to Matt Collins for introducing me to the perfect Jeep Compass product. Great deal! I look forward to this relationship with the Palmen Chrysler Dodge Jeep group to the perfect Jeep Compass product. Great deal! I look forward to this relationship with the Palmen Chrysler Dodge Jeep group More

by unclejohnbartell Verified Customer Verified Customer

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I had a terrific purchasing experience at Palmen. Matt was professional and had great patience with crazy schedule. Moreover, the entire sales team is so helpful. Will buy from them again. was professional and had great patience with crazy schedule. Moreover, the entire sales team is so helpful. Will buy from them again. More

by Suz Verified Customer Verified Customer

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We really appreciate how straight forward the sales team is with information and other recommendations. It’s about as low stress for purchasing a vehicle can be. is with information and other recommendations. It’s about as low stress for purchasing a vehicle can be. More

by bigemert1973 Verified Customer Verified Customer

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The service was great. The communication to get the service was odd. I got a postcard when my parts arrived, not a phone call, and the postcard said that if I hadn’t responded in 14 days, that the part service was odd. I got a postcard when my parts arrived, not a phone call, and the postcard said that if I hadn’t responded in 14 days, that the parts would be returned or sold. I find it odd that in the year 2020, that when a special order part arrives, that the person who needs it would be notified by mail, as opposed to a phone call or a text. More

by LDubShap Verified Customer Verified Customer

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We bought a used 2018 jeep renegade that only had 3000 miles on it. It's ha seen in for service (under warranty) 3 times in 4 weeks. Not happy with that. miles on it. It's ha seen in for service (under warranty) 3 times in 4 weeks. Not happy with that. More

by Cwood10491 Verified Customer Verified Customer

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