Matt Demers
Matt Demers at Herb Chambers INFINITI of Westborough

Matt Demers | Page 3

Assistant Service Manager

Herb Chambers INFINITI of Westborough

312 Turnpike Rd
Westborough, MA 01581

4.7
179 Reviews
4.7

179 Reviews

Write a Review

179 Reviews of Matt Demers

June 09, 2023

Dealership Rating
Employee Rating

They are great! Always go above and beyond to make sure you are happy!! All 4 members of my family drive infinity’s because of the service at herb chamber of westbor More

by nicolehatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ferdy Franco

Jun 12, 2023

Herb Chambers INFINITI of Westborough responded

We appreciate your wonderful feedback, Nicole! It means a lot to us that you & your family continue to trust the Herb Chambers INFINITI of Westborough team with your automotive needs. Thank you for support and we'll see you again next time!

May 26, 2023

Dealership Rating
Employee Rating

Ferdy was amazing went above and beyond in helping me with my service needs at the right price More

by Ctomaso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco, Ferdy Franco

May 30, 2023

Herb Chambers INFINITI of Westborough responded

We're so happy to hear Ferdy exceeded your expectations! Thank you for the kind review and please don't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of service again in the future. Take care!

May 08, 2023

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Employee Rating

As always, a wonderful and efficient experience with the Herb Chambers Infiniti service team. They are professional and courteous, and the dealership is clean and comfortable. This team has been taking ca More

by CMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ferdy Franco

May 11, 2023

Herb Chambers INFINITI of Westborough responded

Thank you for trusting the Herb Chambers INFINITI of Westborough team with your loyal business! It's been our privilege to serve you over the years and we look forward to doing so for many more. Take care and we'll see you next time!

April 14, 2023

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Excellent service here! Everytime I come I feel even happier that I chose this dealership to buy my car! More

by Themeticulousmason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ferdy Franco

Apr 17, 2023

Herb Chambers INFINITI of Westborough responded

We appreciate your kind words and five-star rating! We look forward to assisting you again in the future! Thank you for being our loyal customer! - Herb Chambers INFINITI of Westborough

March 22, 2023

Dealership Rating
Employee Rating

The sales team went out of their way to make me feel comfortable when purchasing my new vehicle. I appreciate the work that Brian and the rest of the team did. More

by Nick Stukonis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 24, 2023

Herb Chambers INFINITI of Westborough responded

Thank you for the great review, Nick! We're happy to hear Brian & the team worked hard to make your experience a great one and we hope to see you again next time here at Herb Chambers INFINITI of Westborough!

March 21, 2023

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Excellent service. It been working with the service supervisor and management good speaking and taken care of my car More

by vijay2358
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco, Ferdy Franco

Mar 23, 2023

Herb Chambers INFINITI of Westborough responded

Thank you for trusting the Herb Chambers INFINITI of Westborough team with your vehicle! We appreciate the kind review and hope we can be of service again in the future!

March 17, 2023

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Employee Rating

Great customer service and knowledgeable technicians. Making a service appointment is easy and convenient to my schedule. More

by Stephen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2023

Herb Chambers INFINITI of Westborough responded

Thank you for your review, Stephen! We're happy that you approve of our services! -Herb Chambers INFINITI of Westborough

January 26, 2023

Dealership Rating
Employee Rating

Got charged for engine air filter when I ask for a cabin air filter. Service individual did not correct situation and left charge for engine air filter. They never replaced cabin air filter. So I paid for a More

by keithodume
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco, Ferdy Franco

January 09, 2023

Dealership Rating
Employee Rating

these guys are great. ...always responsive and no surprises...highly recommend the team....have used them for over 15 years and never an issue More

by gandonian
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fran

Jan 10, 2023

Herb Chambers INFINITI of Westborough responded

We appreciate the great five-star review! We hope that you continue to enjoy your vehicle and look forward to 15 more years and beyond! Thank you! - Herb Chambers INFINITI of Westborough

December 30, 2022

Dealership Rating
Employee Rating

Dealership didn't honor the warranty for a failed car battery used only 32 months. This was an 84 month battery recommended and installed by them. Will not use their service and would not recommend them. More

by Farokh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ferdy Franco

Jan 06, 2023

Herb Chambers INFINITI of Westborough responded

We are sorry to hear that your recent experience left you so frustrated. We understand that you've already spoken with our service manager and feel your concerns remain unresolved. As discussed, the battery needing to be recharged or replaced may occur again due to the limited miles driven. I am happy to review this, along with the warranty coverage, with you again. Please contact me at your convenience. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

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