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Matt Demers
Matt Demers at Herb Chambers INFINITI of Westborough

Matt Demers | Page 4

Assistant Service Manager

Herb Chambers INFINITI of Westborough

312 Turnpike Rd
Westborough, MA 01581

4.7
181 Reviews
4.7

181 Reviews

Write a Review

181 Reviews of Matt Demers

January 09, 2023

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Employee Rating

these guys are great. ...always responsive and no surprises...highly recommend the team....have used them for over 15 years and never an issue More

by gandonian
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fran

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Jan 10, 2023

Herb Chambers INFINITI of Westborough responded

We appreciate the great five-star review! We hope that you continue to enjoy your vehicle and look forward to 15 more years and beyond! Thank you! - Herb Chambers INFINITI of Westborough

December 30, 2022

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Employee Rating

Dealership didn't honor the warranty for a failed car battery used only 32 months. This was an 84 month battery recommended and installed by them. Will not use their service and would not recommend them. More

by Farokh
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ferdy Franco

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Jan 06, 2023

Herb Chambers INFINITI of Westborough responded

We are sorry to hear that your recent experience left you so frustrated. We understand that you've already spoken with our service manager and feel your concerns remain unresolved. As discussed, the battery needing to be recharged or replaced may occur again due to the limited miles driven. I am happy to review this, along with the warranty coverage, with you again. Please contact me at your convenience. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

December 23, 2022

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Employee Rating

Great job with our service check. Needed a main service as the car has aged and the miles accumulated. Thank you Nick and Happy Holidays. More

by Lee
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Recommend Dealer
Yes
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Dec 27, 2022

Herb Chambers INFINITI of Westborough responded

Thank you for your review, Lee! We're happy that Nick and the rest of our team took excellent care of you during your recent visit! -Herb Chambers INFINITI of Westborough

December 22, 2022

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Employee Rating

The service provided by Fran and his team was professional and courteous. I was made to feel a part of the entire process. The newly implemented vacation inspection videos was a welcomed bonus. K More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ferdy Franco , Fran

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Dec 23, 2022

Herb Chambers INFINITI of Westborough responded

Fran and the team are so happy your experience was a positive one, Rob! Thank you for coming to Herb Chambers INFINITI of Westborough!

December 17, 2022

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I stopped by to have something checked and Matt took me right in and solved the issue More

by 2days
Recommend Dealer
Yes
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Dec 19, 2022

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review! We're happy that Matt took such excellent care of you during your recent service visit! We look forward to seeing you here next time! -Herb Chambers INFINITI of Westborough

December 14, 2022

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Dealership did a great job! Great team effort from everyone! Thank you! Second time around was even better! More

by Amy R
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max Elentukh , Davem and Desiree were wonderful!.

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Dec 14, 2022

Herb Chambers INFINITI of Westborough responded

Thanks for the five stars, Amy! We're glad to hear that your visit with us here at Herb Chambers INFINITI of Westborough was such a positive one. We hope to see you back!

November 16, 2022

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Great Place, excellent customer service, can't get that anymore highly recommend going there for auto repairs! Thank you More

by Darli63
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frances coutu

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Nov 17, 2022

Herb Chambers INFINITI of Westborough responded

It's great to hear that your visit was so great! Thank you for being a Herb Chambers INFINITI of Westborough customer!

November 16, 2022

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Employee Rating

The service department is great here. All service guys seem interested in making customer experience as painless and pleasant as possible. I dealt with Fran this time and he was fantastic More

by Dave G
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ferdy Franco , Fran Coutu

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Nov 16, 2022

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review, Dave! We're so happy that Fran and the rest of our technicians earned your high rating! -Herb Chambers INFINITI of Westborough

November 15, 2022

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It was easy to make the appointment for new tires, got a very fair quote, also changed oil and was also told of a couple things that need attention More

by Tony.roxo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ferdy Franco

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Nov 16, 2022

Herb Chambers INFINITI of Westborough responded

We're glad we could help you get your new tires and oil changed, Tony! Thank you for choosing Herb Chambers INFINITI of Westborough!

October 15, 2022

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Employee Rating

I have been taking my QX60 to Herb Chambers Infinity of Westborough for a while and repeatably receive excellent customer service! More

by JWO3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco, Ferdy Franco

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Oct 17, 2022

Herb Chambers INFINITI of Westborough responded

Thank you for your review! We're so happy that our team earned your 5-stars! We look forward to seeing you for your next appointment! -Herb Chambers INFINITI of Westborough

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