Matt Fondren | Page 65

oil change excellent service as usual by Matt. Every person is very professional and polite. Everyone is always a pleasure to work with. I prefer to drive to thi excellent service as usual by Matt. Every person is very professional and polite. Everyone is always a pleasure to work with. I prefer to drive to this dealership even if I have several that are closer to my house. More

by dfolmsted Verified Customer Verified Customer

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Have been getting my oil change for my Acura 2002 for 18 yrs. Customer service great. Matt always greet me with a big huge smile yrs. Customer service great. Matt always greet me with a big huge smile More

by linniejones Verified Customer Verified Customer

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Car check up Stopped by in the afternoon.After a short wait mission accomplished.Oil changed and cabin air filter installed. Staff was friendly and helpful. Me Stopped by in the afternoon.After a short wait mission accomplished.Oil changed and cabin air filter installed. Staff was friendly and helpful. Mentioned to salesman coffee was out and he quickly remedied the situation! More

by OCEANTIDE34 Verified Customer Verified Customer

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Everything was very good as usual everybody is very Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and business like to pleasure to be there More

by BJ.MURPHY Verified Customer Verified Customer

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Defective vehicle they refuse to fix. I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in speci I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in specification". Soon to be going to another dealer for the 4th time. Was even told by the service manager to try taking it to another dealer. This vehicle was leased in November of 2018 along with the purchase of a 2019 TLX with the same powertrain. The MDX slams in between gears and lurches forward hard around roughly 40mph to the point where is sounds like it's going to break a mount off. It has done it since day one and is increasingly becoming worse. It has been to the same dealer 3 times now for this and after the dealer admitted noticing an anomaly and "corporate" coming to evaluate it, the vehicle has been deemed to be with in specification and is fine. I was even told by the technician that “it’s the way I drive”. The loaner vehicle I was given was also a 2019 MDX, that is for the sake of conversation the exact as mine (ie different colors), and it does not do what I'm complaining about at all, nor does my TLX. This is by no way normal or "with in specification" because if it was the other 2 would be doing the same. "Corporate's" response to me on Jan 22nd was after them telling me the same as the dealer did was to "consult my owners manual as to what to do next". On Jan 28th I received another phone call from “corporate” telling me that my buy back request has been denied because it does not meet state and local requirements. This is the response I received after I asked to speak to a supervisor on my Jan 22nd call. Again, I asked today to speak to a supervisor and the instant response was “No”. I have dealt with a lot of companies on my time on this earth and not once have I ever been told “No” when asking to speak to management. This is completely and utterly unacceptable in any shape or form to treat a paying customer like this!! I also have had issues with my TLX to the point where I've had to take it to another dealership to have it fixed because the purchasing dealer can't. These issues were also deemed to be "with in specification" and "the way I drive". There are still outstanding issues that haven't been resolved, such as my proximity sensors on my TLX that do not work that I've been advised to just "turn off' by the dealer. I have owned now 5 Acura vehicles on top of countless other Honda products and I can not believe the way I am being treated with the 2 current ones. I pay almost $600 a month for a "luxury suv" that shifts like a dragster and that is "mechanically sound". I have to keep paying for a defective vehicle for an additional 2 years? I have a feeling that shortly the transmission is going to break while my wife is driving it with my 2 kids in the car in the middle of the winter. This is not right, I should not have to lease a ticking time bomb. I should not have to deal with any of this. I should not have to continually have to make trips to the dealer during work hours for the same issues. This experience will certainly have lasting effects on my view of the brand going forward. More

by MichaelDust Verified Customer Verified Customer

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I have all ways been satisfied so far. especially service I came by to have my new battery checked, sensor kept coming saying battery was low, and it need charging.After having it checked, sensor needed to I came by to have my new battery checked, sensor kept coming saying battery was low, and it need charging.After having it checked, sensor needed to be reset. You have the best service employee, everyone has been so nice. I have always gotten great service . Thank you all so much. More

by LEWISBOBBIE54 Verified Customer Verified Customer

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How was not pleased with my service this time. I had to get my car towed twice to the dealership. I had to pay for a service to determine the problem and the results still wasn't accurate. My car still is get my car towed twice to the dealership. I had to pay for a service to determine the problem and the results still wasn't accurate. My car still isn't running right. I requested to receive a loaner car Yet communication over the Phone was not clear in order for that to Be implemented When I made it there. I was inconvenience and caught off guard with more added charges of service. More

by DRMGRL37154 Verified Customer Verified Customer

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I called the dealership service department in the morning and they got me in that same morning. Took care of all my needs right away and they got me in that same morning. Took care of all my needs right away More

by WSHIREMAN Verified Customer Verified Customer

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Best service, friendly staff, has a coffee bar, water. A nice quiet room Very nice atmosphere. The staffs of the service department. They are very NICE! Satisfied! nice quiet room Very nice atmosphere. The staffs of the service department. They are very NICE! Satisfied! More

by gostr8 Verified Customer Verified Customer

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Courteous and professional! Have always had a fantastic experience here! Everyone is wonderful! The location is also very clean and kept up! Makes me want to always drive an Acura! experience here! Everyone is wonderful! The location is also very clean and kept up! Makes me want to always drive an Acura! More

by GUINNESSPAT11 Verified Customer Verified Customer

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